This will test my sanity - Mod help request - Store deletion
CASE 15078826331
A few days ago, out of the blue sky, a new store showed up on my account, South America / Brazil.
There is absolutely nothing I did to cause it, just suddenly it was there.
I did search and found an option to delete the store but it was not clear as it involved much jargon and finished with "delete your account" and I wanted to be sure that I'm not deleting my selling account, just the rogue Brazil store.
The short of it, I reached for the help button to request the deletion of that store, and now I have a case with a very long email, all in Spanish.
I don't speak or read a word of Spanish!
As an aside, since that store showed up, my sales have totally tanked. Coincidence?
Thanks for any help and input.
This will test my sanity - Mod help request - Store deletion
CASE 15078826331
A few days ago, out of the blue sky, a new store showed up on my account, South America / Brazil.
There is absolutely nothing I did to cause it, just suddenly it was there.
I did search and found an option to delete the store but it was not clear as it involved much jargon and finished with "delete your account" and I wanted to be sure that I'm not deleting my selling account, just the rogue Brazil store.
The short of it, I reached for the help button to request the deletion of that store, and now I have a case with a very long email, all in Spanish.
I don't speak or read a word of Spanish!
As an aside, since that store showed up, my sales have totally tanked. Coincidence?
Thanks for any help and input.
5 respuestas
Seller_OvL8C4BJWiuS9
Brazil is now part of the unified account with US, CA and MX. Just put it in vacation and make sure there is no inventory listed in that marketplace.
Seller_Hi7wbO2Kbo6bl
DO NOT attempt to delete or get rid of the Brazilian platform. You could end up losing your account.
Just put it on vacation.
Seller_fStRhpefamy1o
Thank you both. Much appreciated.
I had not caught any info of it up to that point.
Happy sales!
Steve_Amazon
Hi @Seller_fStRhpefamy1o,
Steve from Amazon here, thank you for reaching out. Brazil was added to the North America Unified Accounts for sellers based in the United States and China. With a North America and Brazil Unified Account, you can conveniently switch between Amazon.com, Amazon.ca, Amazon.com.mx, and Amazon.com.br seller tools in Seller Central to list products and manage orders in all stores.
If you do not wish to sell in a certain store within the North America and Brazil Unified Account, you can delete any active listings and remove inventory in that store. You can then put that store into vacation mode.
Please reference this thread for more information and resources regarding this. Please let me know if there are any other questions.
Thanks,
Steve
