AtoZ appeal rejection / ODR affacted using Buy shipping
We shipped this order using buy shipping 202-0547423-2414755 and the customer filed an AtoZ claim as it did not arrive. We're happy to refund them but as we used Buy Shipping this should not count as an ODR defect. We appealed this - Appeal by: Jan 16 which was rejected.
To quote Amazon's policy . . . . Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.
@Sarah_Amzn can you amend this so our ODR is not affected?
AtoZ appeal rejection / ODR affacted using Buy shipping
We shipped this order using buy shipping 202-0547423-2414755 and the customer filed an AtoZ claim as it did not arrive. We're happy to refund them but as we used Buy Shipping this should not count as an ODR defect. We appealed this - Appeal by: Jan 16 which was rejected.
To quote Amazon's policy . . . . Amazon Buy Shipping Policy states the following: A-to-z Guarantee claims: If you purchase Amazon’s Buy Shipping and dispatch on time, you are protected against A-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims.
@Sarah_Amzn can you amend this so our ODR is not affected?
1 respuesta
Angie_Amazon
Hello @Seller_RRpFRz9rypcNA,
Thank you for sharing all the relevant information about your A-Z claim on the order ending 4755. I have shared the details with the A-Z team for a re-investigation.
Please have in mind this does not guarantee a different result. I'll keep you posted on any updates.
Regards,
Angie ☄️
