I keep getting ODR on our account for a-z claim on B2B orders which we cannot refund ourselves.

To Amazon, Order #206-9647634-0929118, is not delivered to the customer and we concur with the refund that has been made. Customer reached out to us through buyer/seller messages for the refund however since this is a B2B order we could not process refund ourselves so we opened a case with seller central support case #10468852572. We are clearly disappointed with the efforts made by the seller support team who did not make a refund to the customer before they opened this claim. Therefore baring in mind B2B orders cannot be refunded by the sellers and the support team also could not help with the refund, order defect flag for this claim on our account is not justified. Please kindly review the claim and remove the ODR from our account and also create a training manual for your customer services team to no raise claims for B2B orders as this affects seller's account health.

@Simon_Amazon@Sarah_Amzn Please help us.