Review and update your Selling on Amazon account information- You currently have limited access to Amazon selling services.
In a nutshell-
We have been selling on SC for years now. Recently asked to re-verify business information to continue selling. We complete all the requested info (Beneficiary owners, proof of address, HMRC statement etc). When we submit, the page refreshes and just shows the info we submitted with no actions points. Then we get this email-
"Hello,
We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification.
Why have I received this message?
In accordance with regulations, you must complete an account verification process.
What do I need to do?
Please go to the Identity Information page to provide the required information or documents: https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard "
When we click the link, it just takes us back to the same page, asking us to save the same info all over again, and the cycle continues. Account has been temporarily de-activated. Amazon Support have been ZERO help in all this and in the meantime we will still be charged storage for goods we can't sell through no fault of our own.
HELP!!!
Review and update your Selling on Amazon account information- You currently have limited access to Amazon selling services.
In a nutshell-
We have been selling on SC for years now. Recently asked to re-verify business information to continue selling. We complete all the requested info (Beneficiary owners, proof of address, HMRC statement etc). When we submit, the page refreshes and just shows the info we submitted with no actions points. Then we get this email-
"Hello,
We are conducting a review of your Amazon Payments Account. We need additional information or documents to continue with your account verification.
Why have I received this message?
In accordance with regulations, you must complete an account verification process.
What do I need to do?
Please go to the Identity Information page to provide the required information or documents: https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard "
When we click the link, it just takes us back to the same page, asking us to save the same info all over again, and the cycle continues. Account has been temporarily de-activated. Amazon Support have been ZERO help in all this and in the meantime we will still be charged storage for goods we can't sell through no fault of our own.
HELP!!!
6 respuestas
Julia_Amzn
Hello @Seller_1fj4AotUlRWVZ, thank you for posting. I would like to confirm if you have provided the required documents and completed the verification process.
Best regards, Julia.
Seller_m3jUYB9Bgjzra
I’m in the same situation. Has this been fixed? I can’t work out what to do at all and it’s been 11 days for me now
Seller_8NNB08xpdcirG
To confirm- it's not clear at all what issue amazon has with the information we are uploading. I just get an email saying to the effect of Amazon needing more info to verify and that the account has been termporarily disabled. When I click the link in the email for the specific requirements it reverts back to the original re-verification.
