Revocation of eligibility for Premium Shipping.
We use Amazon Shipping for premium shipping orders.
One order has been delivered late by Amazon Shipping due to 2 failed delivery attempts.
As we have not shipped many premium shipping orders recently, we know from past experience, this 1 order will revoke our eligibility. Is there a team we can connect with to have this defect removed?
We have noticed that maintaining Premium Shipping Options (PSO), increases your chances of owning the buy box for a longer period - has anyone else come across this?
Revocation of eligibility for Premium Shipping.
We use Amazon Shipping for premium shipping orders.
One order has been delivered late by Amazon Shipping due to 2 failed delivery attempts.
As we have not shipped many premium shipping orders recently, we know from past experience, this 1 order will revoke our eligibility. Is there a team we can connect with to have this defect removed?
We have noticed that maintaining Premium Shipping Options (PSO), increases your chances of owning the buy box for a longer period - has anyone else come across this?
2 respuestas
Seller_3arNVSOlkL2G1
Hi
Yes we have had this before - We solved it by using Amazon to Buy Shipping labels - more expensive but it means that any late deliveries are exempt from affecting the eligibility for premium shipping ......
Seller_TX7yhVegrfOrA
You should of got a email giving you a right of appeal (POA)
i believe its op-pso-vtr-appeals@amazon.co.uk
u need to take ownership of the issue even though you sent them on time and in good faith .
for some reason attempted deliveries are never counted so its a automatic fail which i feel Amazon needs to alter.
