Helping you recover the refund amount or item on claims for late deliveries.

We recognize that sometimes late deliveries happen. If a refund has already been issued for

an A-to-z Guarantee claim and the item was delivered within 30 days of the refund date,

we will now email the customer on your behalf and request them to either return the item

or cancel the refund issued. You don't need to appeal the claim or message the customer

separately, but please an eye on the return request and emails from us for updates on the

decision. To help avoid claims, please ensure that you are always following Amazon's

policies on fulfilment and returns, including shipping on time with a valid tracking number.

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Granted

Seller-funded: Jan 11

Order Defect Rate (ODR) impacted: Yes

Appeal by: Feb 10

Order ID: 202-4701349-8974746

Product amount: GBP 190.64

Claim date: 11 January 2024

Subject: Important Information Regarding Late Deliveries and Refund Claims

Dear Amazon,

I hope this message finds you well. I wanted to bring to your attention a matter regarding a recent A-to-z Guarantee claim for a late delivery. I understand that delays can occur for various reasons, and I appreciate Amazon's commitment to addressing such situations.

However, it appears that the decision made on this particular claim may not fully align with the circumstances surrounding the order. I kindly request a thorough review of the decision and urge you to consider all relevant factors to ensure a fair resolution.

Your prompt attention to this matter is greatly appreciated, and I trust that, upon further examination, a fair and equitable decision can be reached. Thank you for your understanding and assistance in resolving this issue.

Best regards,

Note: The package has been delivered to the customer.