Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosInicioConversaciones
ForosInicioConversaciones
imgIniciar sesión
user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

339 visitas
8 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
Responder
user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
339 visitas
8 respuestas
Responder
8 respuestas
user profile
Emma_Amazon
En respuesta a la entrada de Seller_FuWLRA2WR1MLg

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

339 visitas
8 respuestas
Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
Responder
user profile
Seller_FuWLRA2WR1MLg

Negative review

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
339 visitas
8 respuestas
Responder
user profile

Negative review

de Seller_FuWLRA2WR1MLg

Hi,

For one my product variant, I have received 1 star rating without any comment. How can I find out for which order and which ASIN I have received this rating? I have no idea on why the customer feedback was bad and how can I help?

Gestionar el servicio al comprador
Etiquetas:Reseñas negativas
10
339 visitas
8 respuestas
Responder
8 respuestas
8 respuestas
Filtros rápidos
Ordenar por
user profile
Emma_Amazon
En respuesta a la entrada de Seller_FuWLRA2WR1MLg

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Emma_Amazon
En respuesta a la entrada de Seller_FuWLRA2WR1MLg

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
user profile
Emma_Amazon
En respuesta a la entrada de Seller_FuWLRA2WR1MLg

Hello @Seller_FuWLRA2WR1MLg,

if the review does not appear on your product reviews page, as mentioned by @Seller_03tZUukDhhSt2, there is nothing else you can do.

As per Answers to Questions about Product Reviews there might be product reviews that are not related to an Order ID:

"Can a buyer review a product that was not purchased on Amazon or from me?

Yes, provided the buyer has made at least one purchase using their Amazon account. They can review any product on Amazon, regardless of where they purchased that product. However, if a reviewer did not buy the product on Amazon, their review will not be marked as an Amazon Verified Purchase."

So here you will have no option to see further details.

Best,

Emma

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad