Missing Inbound Shipment from May 2023- no response from Amazon
We have an old case from May 2023 about missing items in our Inbound shipment.
We have provided Amazon the necessary documents such as original invoices and proof of delivery but Amazon stopped responding to us after a few months of email exchanges. We created new cases and but Amazon did not provide any resolution and ignored our follow-up emails..
We have several missing items from this shipment and we've working almost a year to resolve this with Amazon.
Is there other ways to resolve this case faster?
Missing Inbound Shipment from May 2023- no response from Amazon
We have an old case from May 2023 about missing items in our Inbound shipment.
We have provided Amazon the necessary documents such as original invoices and proof of delivery but Amazon stopped responding to us after a few months of email exchanges. We created new cases and but Amazon did not provide any resolution and ignored our follow-up emails..
We have several missing items from this shipment and we've working almost a year to resolve this with Amazon.
Is there other ways to resolve this case faster?
12 respuestas
Dominic_Amazon
Hi @Seller_1rnTkSGsLPxYk,
Dominic from Amazon here, would like to provide additional information. Unfortunately because of the length of time since the shipment has been created we will not be able to escalate this. If you can provide me with the case ID I can review but I don't want to set unrealistic expectations.
Best,
Dominic
Seller_HIvWUK4qKfWbj
This is a big reason why we stopped sending stuff FBA. Amazon doesn't care about sellers anymore. They have effectively turned into a used car lot, when dealing with FBA stuff.
Seller_z1JDNz6de1lqc
Sounds like Safe-T claims when you provide proof they are wrong they will stop replying.
Seller_hY40tLwm8O9jf
One of the FBA staff took a fancy to it.
Seller_aUbEyzlSSnsDJ
Amazon is becoming a criminal enterprise. Time for the DOJ.
