Is this a legit message from Amazon? Or a scam?
I never received a message like this and when I went to account payments and payments dashboard I didn't see the $15 charge. Where can I find the charge.
Amazon Services
You
Greetings from Amazon Services.
We have charged your credit card for $15.01 in an attempt to settle your Amazon seller account balance.
Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full.
You can also use the Make a Payment feature to repay the balance you owe. For more information, see Making a Payment.
You can view your payment activity at any time by logging in to your seller account and going to your Payments Report.
Thank you for selling on Amazon.
Amazon Services
Help us improve your experience on selling on Amazon through this brief survey
Is this a legit message from Amazon? Or a scam?
I never received a message like this and when I went to account payments and payments dashboard I didn't see the $15 charge. Where can I find the charge.
Amazon Services
You
Greetings from Amazon Services.
We have charged your credit card for $15.01 in an attempt to settle your Amazon seller account balance.
Note that the amount charged to your credit card may be less than the total amount you owe due to a credit limit imposed by your bank. If that is the case, we will continue to charge your card as often as every 24 hours until the remaining balance in your Amazon seller account is paid in full.
You can also use the Make a Payment feature to repay the balance you owe. For more information, see Making a Payment.
You can view your payment activity at any time by logging in to your seller account and going to your Payments Report.
Thank you for selling on Amazon.
Amazon Services
Help us improve your experience on selling on Amazon through this brief survey
6 respuestas
Seller_aV1Bh32hE0KND
This is not a scam.
It sounds like you did not have enough under your balance to cover the amount owed at the time of your scheduled payout.
If you go under your Payments > Transaction View and select All transaction types, you should see a credit Total Amount of $15.01 that says - Released Paid to Amazon | Seller repayment. It would be dated the same date as the email you received. If you don't see it, then it may be that the charge was declined by your bank/credit card.
Tiff_Amazon
Hello @Seller_wM0nLLkM8WJfx:
Tiff here from Amazon. I wanted to check in on this thread. It looks like you're trying to confirm the authenticity of a recent email from Amazon, correct?
In reviewing your account information, I can confirm that this repayment was processed on 5/24/23. This can be viewed here: Seller Central > Reports > Payments > Transaction View tab.
Here are a few Seller Central resources that can help you confirm the authenticity of Amazon messages in the future:
- Identifying false (spoofed) e-mails - The article includes tips on identifying Amazon and non-Amazon related resources. As part of our ongoing commitment to stop spoofing, you can help us investigate spoofed emails. Send us the original spoofed email, with the complete header information, using our report phishing form.
- How can I protect myself against fake emails?
- Stay Safe from Phishing - Learn how to stay safe from phishing attempts
Let me know if you need anything else.
