Account still deactivated even after two PASSED test reports submitted
Hello,
My account got deactivated two months ago due to suspicion regarding the authenticity of a test report. I promptly submitted confirmation from the lab test company, verifying the report’s authenticity, but my appeal was denied.
Following the advice of an Account Health Support agent, I paid to retest using the Amazon-affiliated lab, Qima which showed in Amazon's Service Provider Network. The results from Qima came back as Passed, and I have attached the report to the appeal. The test report has a QR code and url to see the test report on the Qima website to verify its authentication. However, Account Health Support keeps sending canned responses the same as the first email in which they told me they deactivated my account 2 months ago. Apparently, they didn't read or care, just copied and pasted the canned response and counted one case that replied to their day.
Please help to escalate this and reactivate my account.
Thank you very much!
Account still deactivated even after two PASSED test reports submitted
Hello,
My account got deactivated two months ago due to suspicion regarding the authenticity of a test report. I promptly submitted confirmation from the lab test company, verifying the report’s authenticity, but my appeal was denied.
Following the advice of an Account Health Support agent, I paid to retest using the Amazon-affiliated lab, Qima which showed in Amazon's Service Provider Network. The results from Qima came back as Passed, and I have attached the report to the appeal. The test report has a QR code and url to see the test report on the Qima website to verify its authentication. However, Account Health Support keeps sending canned responses the same as the first email in which they told me they deactivated my account 2 months ago. Apparently, they didn't read or care, just copied and pasted the canned response and counted one case that replied to their day.
Please help to escalate this and reactivate my account.
Thank you very much!
3 respuestas
Seller_HYDeKAb5GiY3z
@Glenn_Amazon, @Cooper_Amazon could you please help me to escalate this to reactivate my account? Thank you!!
LeviDylan_Amazon
Hello @Seller_HYDeKAb5GiY3z,
Thank you for posting here on the Forums.
I wanted to reach out and let you know that I have communicated with the appropriate teams about this and I found that a second review has been created on your behalf. This is pending review and there are no updates to provide as of yet. I would like to keep an eye on this with you. If you see any updates on the status please respond here and if I see any updates I will do the same.
Wishing you the very best,
LeviDylan
