Amazon will not remove sellers violating its own policy
We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.
We can't do a test buy as many of them are FBM and will not ship to us.
This is the standard response received when a report abuse claim is lodged
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.
ASIN: B0B4T2CFM9
Order ID (if applicable):
Complaint ID: 15436037031
@Dougal_Amazon
Amazon will not remove sellers violating its own policy
We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.
We can't do a test buy as many of them are FBM and will not ship to us.
This is the standard response received when a report abuse claim is lodged
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.
ASIN: B0B4T2CFM9
Order ID (if applicable):
Complaint ID: 15436037031
@Dougal_Amazon
19 respuestas
Dougal_Amazon
Hello @Seller_pixSY1g97J4aL,
Dougal from the Community Manager Team here and I can definitely assist you with reporting the potential IP violations.
Most of the recommendations I will make below, come from the Intellectual Property for Rights Owners help page. This is a really robust page and has a ton of information, but focus on the "Types of notices not accepted on Amazon," and "Reporting Infringement," sections to start with. Also, please note that I am unable to view Complaint ID's submitted via Report Abuse, but I can see complaints submitted via Brand Registry and I've looked at your most recent that was not accepted.
Here is a bulletized list of feedback for complaints submitted via Brand Registry:
- Stick to facts only when submitting IP complaints - assumptions about where another seller obtained their stock will not be accepted
- Complaints submitted via Brand Registry are specifically IP, so mentioning distribution channels in your submission will not be accepted
- Stick to the infringement type you are selecting. If you are reporting Trademark infringement on the product or its packaging, do not provide detail that the product is counterfeit (this is another infringement type) just stick to the TM infringement
Here is a bulletized list of feedback for complaints submitted via Report Abuse:
- If you are unable to receive the product because the FBM seller is not sending, you should NOT report this as an IP violation here, report it in An abuse issue that is not addressed by the other topics in this menu because a seller canceling orders is more in line with violating the Selling policies and seller code of conduct.
- Keep in mind that unlike reporting via Brand Registry, the outcome will not be shared with you
- IF you cannot report counterfeit via Brand Registry report a violation because your TM is still pending in the US, you can report via Report Abuse and select "The product received is different than the product on the detail page (different version, model or product)." Again, stick to facts only when reporting
I hope this feedback allows you to take new action. Please let me know if you have any other questions and/or let me know how it goes.
Best, Dougal
