Product Review as Seller Feedback
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received two back-to-back reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.
Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_
Product Review as Seller Feedback
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received two back-to-back reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.
Can you please help me with this? @Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_
8 respuestas
Seller_gEv1wCLlWibuA
@Sarah_Amzn @Ezra_Amazon @Maja_Amazon @Julia_Amazon @Winston_Amazon @Ash_AMZ @Simon_Amazon @Julia_Amzn @Sakura_Amazon_
Any help?
Julia_Amzn
Hello @Seller_gEv1wCLlWibuA,
Thank you for reaching out.
I will address both cases and come back to you once I have a response.😊
Best,
Julia.
Julia_Amzn
Hello @Seller_gEv1wCLlWibuA,
Happy Monday!
Feedback for order ID 205-7416400-9879507 has been removed. Please confirm on your end. 😊
I´m still waiting for updates on feedback for order ID 205-9890913-2645113.
Cheers!
