Returned one item but Amazon issued a refund for 2 items
Hello.
I have an A-to-z Claim in Oct, the buyer only returned one item, and I hade issued the refund for her before, then the buyer filed a claim for 2 items in her order and Amazon granted this claim. I appealed and Amazon removed the impact on ODR on the second appeal, but did not disburse for their wrong refund. I continued to submit the appeal for refund. Very confused, Amazon restored the impact that was previously removed of my ODR. I continue to appeal again, Amazon removed the impact again, however, they still refused to return the wrong money they made and did not tell me why.
Case id 16557873851.
Returned one item but Amazon issued a refund for 2 items
Hello.
I have an A-to-z Claim in Oct, the buyer only returned one item, and I hade issued the refund for her before, then the buyer filed a claim for 2 items in her order and Amazon granted this claim. I appealed and Amazon removed the impact on ODR on the second appeal, but did not disburse for their wrong refund. I continued to submit the appeal for refund. Very confused, Amazon restored the impact that was previously removed of my ODR. I continue to appeal again, Amazon removed the impact again, however, they still refused to return the wrong money they made and did not tell me why.
Case id 16557873851.
2 respuestas
Josh_Amazon
Hello @Seller_ATiHkbiJZ85Sm,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your order and the a to z claim. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
