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Seller_hKYgV3rdimQnD

Need Help with Lost Products in FBA Warehouse

Hi Everyone,

Shipment ID is FBA18LWFKM0L

We shipped 18 units in 3 boxes (6 units per box), 2 boxes were fine and 1 box shows discrepancy (5 units lost,, over $500 ),

We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.

We want to know how can we claim lost products in MQJ2 FBA warehouse.

Thank you

15 visitas
1 respuesta
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Etiquetas:Logística de Amazon
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user profile
Seller_hKYgV3rdimQnD

Need Help with Lost Products in FBA Warehouse

Hi Everyone,

Shipment ID is FBA18LWFKM0L

We shipped 18 units in 3 boxes (6 units per box), 2 boxes were fine and 1 box shows discrepancy (5 units lost,, over $500 ),

We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.

We want to know how can we claim lost products in MQJ2 FBA warehouse.

Thank you

Gestionar pedidos
Etiquetas:Logística de Amazon
00
15 visitas
1 respuesta
Responder
1 respuesta
user profile
Bryce_Amazon
En respuesta a la entrada de Seller_hKYgV3rdimQnD

Greetings,

user profile
Seller_hKYgV3rdimQnD
We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.
Ver publicación

Would you kindly reply to me with the Seller Support case number you're referencing here? It sounds like you're going through the correct process to request a reconciliation investigation, I would like to review the details.

- Bryce

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_hKYgV3rdimQnD

Need Help with Lost Products in FBA Warehouse

Hi Everyone,

Shipment ID is FBA18LWFKM0L

We shipped 18 units in 3 boxes (6 units per box), 2 boxes were fine and 1 box shows discrepancy (5 units lost,, over $500 ),

We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.

We want to know how can we claim lost products in MQJ2 FBA warehouse.

Thank you

15 visitas
1 respuesta
Gestionar pedidos
Etiquetas:Logística de Amazon
00
Responder
user profile
Seller_hKYgV3rdimQnD

Need Help with Lost Products in FBA Warehouse

Hi Everyone,

Shipment ID is FBA18LWFKM0L

We shipped 18 units in 3 boxes (6 units per box), 2 boxes were fine and 1 box shows discrepancy (5 units lost,, over $500 ),

We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.

We want to know how can we claim lost products in MQJ2 FBA warehouse.

Thank you

Gestionar pedidos
Etiquetas:Logística de Amazon
00
15 visitas
1 respuesta
Responder
user profile

Need Help with Lost Products in FBA Warehouse

de Seller_hKYgV3rdimQnD

Hi Everyone,

Shipment ID is FBA18LWFKM0L

We shipped 18 units in 3 boxes (6 units per box), 2 boxes were fine and 1 box shows discrepancy (5 units lost,, over $500 ),

We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.

We want to know how can we claim lost products in MQJ2 FBA warehouse.

Thank you

Gestionar pedidos
Etiquetas:Logística de Amazon
00
15 visitas
1 respuesta
Responder
1 respuesta
1 respuesta
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user profile
Bryce_Amazon
En respuesta a la entrada de Seller_hKYgV3rdimQnD

Greetings,

user profile
Seller_hKYgV3rdimQnD
We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.
Ver publicación

Would you kindly reply to me with the Seller Support case number you're referencing here? It sounds like you're going through the correct process to request a reconciliation investigation, I would like to review the details.

- Bryce

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Bryce_Amazon
En respuesta a la entrada de Seller_hKYgV3rdimQnD

Greetings,

user profile
Seller_hKYgV3rdimQnD
We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.
Ver publicación

Would you kindly reply to me with the Seller Support case number you're referencing here? It sounds like you're going through the correct process to request a reconciliation investigation, I would like to review the details.

- Bryce

00
user profile
Bryce_Amazon
En respuesta a la entrada de Seller_hKYgV3rdimQnD

Greetings,

user profile
Seller_hKYgV3rdimQnD
We have contacted amazon, provide all the information they asked including invoice from manufacturer, but we get the same response says they did investigation and no extra item found every time.
Ver publicación

Would you kindly reply to me with the Seller Support case number you're referencing here? It sounds like you're going through the correct process to request a reconciliation investigation, I would like to review the details.

- Bryce

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad