ofm@amazon.com
Hola, hace unos días realice una compra con mi cuenta de vendedor e utilice otra tarjeta de credito la cual no estaba ingresada.
Despues de eso y realizar la compra recibí este mail:
Hello,
We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.
If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
Account specialist
Amazon.com
www.amazon.com
En realidad esta es la primera compra que hago en Amazon, por lo que nunca he comprado ni retornado ningun articulo. Que puedo hacer para solucionar esto?
ofm@amazon.com
Hola, hace unos días realice una compra con mi cuenta de vendedor e utilice otra tarjeta de credito la cual no estaba ingresada.
Despues de eso y realizar la compra recibí este mail:
Hello,
We previously contacted you about multiple violations of our returns and refund policy. Since then, we have continued to notice violations of such policies on your account. We are writing to let you know that we have restricted your account to digital purchases only. We will automatically cancel all non-digital orders placed on Amazon.com and if you have been charged, a refund will be processed.
If you would like to appeal this decision, reply to this email to reach an account specialist. Our customer service team can only confirm that we sent you this message and help you with any technical issues. They cannot reverse this decision or provide you with more details on this matter.
Account specialist
Amazon.com
www.amazon.com
En realidad esta es la primera compra que hago en Amazon, por lo que nunca he comprado ni retornado ningun articulo. Que puedo hacer para solucionar esto?
2 respuestas
Sonny_Amazon
Hello @KUIBILITZ,
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic here:
Cuenta desactivada por agregar metodo de pago
Thank you,
Sonny
Cooper_Amazon
Good Afternoon @Seller_dCxBPnMaWZh99, as @Sonny_Amazon mentioned, it looks like you created a duplicate discussion after you posted the first thread HERE regarding the same topic.
Please only create one thread per question as it can create confusion and duplicate work for the Support Staff. Additionally creating multiple threads on the same topic could be seen as spam on the forums and go against forums guidelines.
I will be closing out this thread in order to avoid duplicative work. Any additional updates will be provided on the original post HERE. Have a wonderful rest of the week. ~ Cooper_Amazon
