**Subject:** Urgent Assistance Needed – User Permission Identity Verification & KYC for 3PL Access

**Dear Amazon Sellers and Community Managers,**

We are encountering two critical issues related to the new identity verification update for adding secondary users in the **User Permissions** settings of our **U.S. Amazon Seller Central account**:

### **1. Identity Verification Rejection – Incorrect Region Handling**

- We attempted to verify the identity of a new employee to grant them access as a secondary user.

- However, the verification was rejected by Amazon EU and UK because we do not hold a **Professional Seller Account** in those regions.

- Our business is based in the **United States**, and we only operate in the **U.S. marketplace** (we do not sell in the EU or UK).

- There appears to be an issue with how Amazon processes these verifications, incorrectly routing them through **EU/UK regions** instead of the **U.S. marketplace**.

Can you confirm the correct procedure for verifying U.S.-based employees under this new identity verification process?

### **2. KYC Requirements for 3PL Access as a Secondary User**

- We need to grant **a Third-Party Logistics (3PL) provider** access to our seller account for **logistics management**.

- However, a **3PL is a company, not an individual**, and the current KYC process seems to require personal identity verification.

- How should we proceed with granting account access to a business entity instead of an individual under the new identity verification requirements?

These issues are preventing us from effectively managing our team and logistics. We appreciate an urgent resolution or clarification on how to proceed.

**Account Details:**

- **Marketplace:** U.S. (we do not operate in EU/UK)

- **Case Reference: 17359380521

Thank you for your prompt attention to this matter.

@Connor_Amazon@CR_Amazon

**Best regards,**