Hello,

We are UK based seller trading in UK and EU. We are VAT registered in UK and in Italy and our products are fulfilled by amazon in EU. We are opted for Amazon invoice service and Amazon issues VAT invoices for all Amazon fulfilled orders. For EU amazon is collecting the VAT on behalf of us and submitting to local tax authorities as per updated process.

We are getting repeated request from Italy customers who asks to add their Tax ID on the invoices. As the invoices are created by Amazon for all orders, we can only download the PDFs and as the VAT is collected by Amazon on our behalf, we are not sure whether we should provide the updated invoice I.e using Amazon invoice details with buyer tax ID mentioned on it and provide to customers who requests.

Does anyone experienced the same and are we allowed to issue updated invoices to customers and won’t be violation to any Amazon policy?

Any details or insight will be greatly appreciated.