I have contacted the seller support but they have not given me a correct answer and will not refund my money, so if anyone knows the answer please let me know.

I linked my account with hyperwallet and set my payment account to hyperwallet. However, the account registration on hyperwallet did not go well, and the sales amount was returned to Amazon. It is a considerable amount of money. Hyperwallet has already submitted proof that the refund has been completed, but Amazon has not refunded the money for more than two months. I think this is the same as theft in a sense. Does anyone know how to do this?