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Seller_vNGUliyBfm8re

Can buyers re-post negative feedback once removed by Amazon?

Hi

We had a buyer retaliate today and leave a negative feedback because we caught them switching the returned goods and because we confronted them to make things right and send the correct goods back (refund at first scan) we got a neg feedback AFTER the buyer had admitted the sent the wrong item back

We reported to Amazon and the feedback was removed but with this response

"We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating."

Is this true? can they just come back and retaliate again and leave a similar negative review again?

81 visitas
12 respuestas
Etiquetas:Cliente, Reseñas negativas
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Seller_vNGUliyBfm8re

Can buyers re-post negative feedback once removed by Amazon?

Hi

We had a buyer retaliate today and leave a negative feedback because we caught them switching the returned goods and because we confronted them to make things right and send the correct goods back (refund at first scan) we got a neg feedback AFTER the buyer had admitted the sent the wrong item back

We reported to Amazon and the feedback was removed but with this response

"We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating."

Is this true? can they just come back and retaliate again and leave a similar negative review again?

Etiquetas:Cliente, Reseñas negativas
00
81 visitas
12 respuestas
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Seller_ZVAz3d5lZuGid
En respuesta a la entrada de Seller_vNGUliyBfm8re

Interesting you ask that - have you seen this thread ?

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6fd63fc6-9a56-401a-bcb2-38af0810ed04?postId=f17b24d1-c700-44d2-a0cc-e1de8bc36de8

In that thread, it does sound as though, even if feedback is removed, that a customer can leave feedback again. I have asked for clarification from the forum mod, as in the past, it was only ever possible for a customer to remove a feedback and not revise/change/amend feedback, but there is some confusion with this comment as it does sound as though they can then leave further feedback for the same order. Sadly the forum mod @Angie_Amazonhas not responded to that specific query.

00
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Sarah_Amzn
En respuesta a la entrada de Seller_vNGUliyBfm8re

Hello @Seller_vNGUliyBfm8re,

When buyers remove their own feedback Amazon does not allow them to post a new feedback for the same transaction.

However, when the feedback is removed by Amazon, Amazon gives buyers a one-time opportunity to update their feedback and star rating.

There are many cases in which buyers violate policy in error and, once they are aware of Amazon policy, they can successfully amend the review.

Please let me know if any additional clarification is required.

Kind regards,

Sarah.

00
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_vNGUliyBfm8re

When you say "update", do you mean "repost with a DIFFERENT star rating"? If so, how different?

So if it was a 1-star, can they update it to a 2-star, so still negative?

user profile
Sarah_Amzn
Amazon gives buyers a one-time opportunity to update their feedback and star rating.
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Seller_vNGUliyBfm8re

Can buyers re-post negative feedback once removed by Amazon?

Hi

We had a buyer retaliate today and leave a negative feedback because we caught them switching the returned goods and because we confronted them to make things right and send the correct goods back (refund at first scan) we got a neg feedback AFTER the buyer had admitted the sent the wrong item back

We reported to Amazon and the feedback was removed but with this response

"We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating."

Is this true? can they just come back and retaliate again and leave a similar negative review again?

81 visitas
12 respuestas
Etiquetas:Cliente, Reseñas negativas
00
Responder
user profile
Seller_vNGUliyBfm8re

Can buyers re-post negative feedback once removed by Amazon?

Hi

We had a buyer retaliate today and leave a negative feedback because we caught them switching the returned goods and because we confronted them to make things right and send the correct goods back (refund at first scan) we got a neg feedback AFTER the buyer had admitted the sent the wrong item back

We reported to Amazon and the feedback was removed but with this response

"We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating."

Is this true? can they just come back and retaliate again and leave a similar negative review again?

Etiquetas:Cliente, Reseñas negativas
00
81 visitas
12 respuestas
Responder
user profile

Can buyers re-post negative feedback once removed by Amazon?

de Seller_vNGUliyBfm8re

Hi

We had a buyer retaliate today and leave a negative feedback because we caught them switching the returned goods and because we confronted them to make things right and send the correct goods back (refund at first scan) we got a neg feedback AFTER the buyer had admitted the sent the wrong item back

We reported to Amazon and the feedback was removed but with this response

"We have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating."

Is this true? can they just come back and retaliate again and leave a similar negative review again?

Etiquetas:Cliente, Reseñas negativas
00
81 visitas
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Seller_ZVAz3d5lZuGid
En respuesta a la entrada de Seller_vNGUliyBfm8re

Interesting you ask that - have you seen this thread ?

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6fd63fc6-9a56-401a-bcb2-38af0810ed04?postId=f17b24d1-c700-44d2-a0cc-e1de8bc36de8

In that thread, it does sound as though, even if feedback is removed, that a customer can leave feedback again. I have asked for clarification from the forum mod, as in the past, it was only ever possible for a customer to remove a feedback and not revise/change/amend feedback, but there is some confusion with this comment as it does sound as though they can then leave further feedback for the same order. Sadly the forum mod @Angie_Amazonhas not responded to that specific query.

00
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_vNGUliyBfm8re

Hello @Seller_vNGUliyBfm8re,

When buyers remove their own feedback Amazon does not allow them to post a new feedback for the same transaction.

However, when the feedback is removed by Amazon, Amazon gives buyers a one-time opportunity to update their feedback and star rating.

There are many cases in which buyers violate policy in error and, once they are aware of Amazon policy, they can successfully amend the review.

Please let me know if any additional clarification is required.

Kind regards,

Sarah.

00
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_vNGUliyBfm8re

When you say "update", do you mean "repost with a DIFFERENT star rating"? If so, how different?

So if it was a 1-star, can they update it to a 2-star, so still negative?

user profile
Sarah_Amzn
Amazon gives buyers a one-time opportunity to update their feedback and star rating.
Ver publicación
00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_ZVAz3d5lZuGid
En respuesta a la entrada de Seller_vNGUliyBfm8re

Interesting you ask that - have you seen this thread ?

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6fd63fc6-9a56-401a-bcb2-38af0810ed04?postId=f17b24d1-c700-44d2-a0cc-e1de8bc36de8

In that thread, it does sound as though, even if feedback is removed, that a customer can leave feedback again. I have asked for clarification from the forum mod, as in the past, it was only ever possible for a customer to remove a feedback and not revise/change/amend feedback, but there is some confusion with this comment as it does sound as though they can then leave further feedback for the same order. Sadly the forum mod @Angie_Amazonhas not responded to that specific query.

00
user profile
Seller_ZVAz3d5lZuGid
En respuesta a la entrada de Seller_vNGUliyBfm8re

Interesting you ask that - have you seen this thread ?

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/6fd63fc6-9a56-401a-bcb2-38af0810ed04?postId=f17b24d1-c700-44d2-a0cc-e1de8bc36de8

In that thread, it does sound as though, even if feedback is removed, that a customer can leave feedback again. I have asked for clarification from the forum mod, as in the past, it was only ever possible for a customer to remove a feedback and not revise/change/amend feedback, but there is some confusion with this comment as it does sound as though they can then leave further feedback for the same order. Sadly the forum mod @Angie_Amazonhas not responded to that specific query.

00
Responder
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_vNGUliyBfm8re

Hello @Seller_vNGUliyBfm8re,

When buyers remove their own feedback Amazon does not allow them to post a new feedback for the same transaction.

However, when the feedback is removed by Amazon, Amazon gives buyers a one-time opportunity to update their feedback and star rating.

There are many cases in which buyers violate policy in error and, once they are aware of Amazon policy, they can successfully amend the review.

Please let me know if any additional clarification is required.

Kind regards,

Sarah.

00
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_vNGUliyBfm8re

Hello @Seller_vNGUliyBfm8re,

When buyers remove their own feedback Amazon does not allow them to post a new feedback for the same transaction.

However, when the feedback is removed by Amazon, Amazon gives buyers a one-time opportunity to update their feedback and star rating.

There are many cases in which buyers violate policy in error and, once they are aware of Amazon policy, they can successfully amend the review.

Please let me know if any additional clarification is required.

Kind regards,

Sarah.

00
Responder
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_vNGUliyBfm8re

When you say "update", do you mean "repost with a DIFFERENT star rating"? If so, how different?

So if it was a 1-star, can they update it to a 2-star, so still negative?

user profile
Sarah_Amzn
Amazon gives buyers a one-time opportunity to update their feedback and star rating.
Ver publicación
00
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_vNGUliyBfm8re

When you say "update", do you mean "repost with a DIFFERENT star rating"? If so, how different?

So if it was a 1-star, can they update it to a 2-star, so still negative?

user profile
Sarah_Amzn
Amazon gives buyers a one-time opportunity to update their feedback and star rating.
Ver publicación
00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad