Product Images Not Deleting Using Image Manager
I use the image manager to add product images to my listing for compliance approval since you can't add these images through seller central once your product goes down for compliance review. Once the product is approved for compliance, the images that were uploaded for the compliance review are no longer needed so I delete them using the Image Manager as well. These images don't show up in seller central since they are only used for compliance review it seems like. They're labeled "Front", "Side", "Back" in the Image Manager.
Whenever I click "delete" on these images, the tool does nothing and displays a message that it is "processing your request". In the past year of using the tool, it has always removed the image immediately after hitting deleting. Now the image never goes away nor do I get an email stating that there was a problem in trying to remove the image or anything of the sort.
It has been over 2 weeks now and I can't remove any of these images from my products and it is going to become a huge problem since I list new products weekly that require compliance. I've already submitted tickets to support and they are clueless like always. I'm hoping someone knows of a workaround since this seems like there should be a very simple resolution to this problem.
Product Images Not Deleting Using Image Manager
I use the image manager to add product images to my listing for compliance approval since you can't add these images through seller central once your product goes down for compliance review. Once the product is approved for compliance, the images that were uploaded for the compliance review are no longer needed so I delete them using the Image Manager as well. These images don't show up in seller central since they are only used for compliance review it seems like. They're labeled "Front", "Side", "Back" in the Image Manager.
Whenever I click "delete" on these images, the tool does nothing and displays a message that it is "processing your request". In the past year of using the tool, it has always removed the image immediately after hitting deleting. Now the image never goes away nor do I get an email stating that there was a problem in trying to remove the image or anything of the sort.
It has been over 2 weeks now and I can't remove any of these images from my products and it is going to become a huge problem since I list new products weekly that require compliance. I've already submitted tickets to support and they are clueless like always. I'm hoping someone knows of a workaround since this seems like there should be a very simple resolution to this problem.
1 respuesta
Michelle_Amazon
Hello @Seller_gVBwaYBdwwQZo,
Michelle at Amazon here. I am sorry to hear that you are having issues with your images. Can you please provide your Seller Support cases so I can take a look?
Looking forward to hearing back from you!
Michelle