Hello @Seller_yvSNXapzJLOTe,

Thank you for posting your account verification concerns.

Seller_yvSNXapzJLOTe

I have created a new account and the account is deactivated.

Amazon is asking for the Bill.

I have uploaded the bills but every time getting rejected.

Kindly tell me how this issue will be resolved because I want to start doing the listings.

Ver publicación

As you've mentioned this being a new account, this does sound like our standard verification process. When you provided your utility bill, did you confirm that it meets our requirements? If the notification did not include a detailed list of these, you can find them in our seller identity verification help page.

• Be valid (not expired, revoked, inactive or closed).
• In order to ensure your documents are not rejected, make sure that they meet the following requirements
• Be high resolution and unobstructed (clear, readable, visible and in focus).
• Be complete and not cut off from any sides (not angled or cropped).
• Be a scanned image or photo of the original document taken from your mobile device's camera.
• Display the full document (front and back, if applicable).
• Be less than 50MB in size.
• Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
• Be authentic and unaltered.
• Must not be password-protected.
• Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.

These documents are requirement 100% match the details used to register the accounts. If all information matches, you will need to focus on if the document itself meets our requirements.

Are you providing a recent utility bill, dated in the last 90-days? Does your document appear straight without any illegible parts? Are you taking a photo or scanning your document?

Additionally, depending on where you are located and the regions primary language, does you utility bill meet our language requirements? If not, are you providing a notarized and translated version along with the original? These call outs are just a few common misses with this scenario.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.