video call confirmation email not received
I scheduled video verification call with amazon on 23 april 2025 .i did select 3 time slots and put my merchant token there.It said you will get confirmation email within 48 hours. 72 hours has passed but i did not get the confirmation email from amazon for video call ..
It is requested to help me confirm a video verification call with amazon.
@KJ_Amazon @Rose_Amazon @Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Blake_Amazon @Jameson_Amazon @Emet_Amazon
@Cade_Amazon
@Atlas_Amazon
@Cooper_Amazon
@Steve_Amazon
@CR_Amazon
@Quincy_Amazon
@Nikki_Amazon
@Tatiana_Amazon
@Nano_Amazon
@SEAmod
@Stevie_Amazon
video call confirmation email not received
I scheduled video verification call with amazon on 23 april 2025 .i did select 3 time slots and put my merchant token there.It said you will get confirmation email within 48 hours. 72 hours has passed but i did not get the confirmation email from amazon for video call ..
It is requested to help me confirm a video verification call with amazon.
@KJ_Amazon @Rose_Amazon @Glenn_Amazon @Jim_Amazon @Dougal_Amazon @Quincy_Amazon @Steve_Amazon @Blake_Amazon @Jameson_Amazon @Emet_Amazon
@Cade_Amazon
@Atlas_Amazon
@Cooper_Amazon
@Steve_Amazon
@CR_Amazon
@Quincy_Amazon
@Nikki_Amazon
@Tatiana_Amazon
@Nano_Amazon
@SEAmod
@Stevie_Amazon
9 respuestas
Levi_Dylan_Amazon
Hello @Seller_ETaJEyyuvj6TR,
Thank you for sharing the concerns you are experiencing with the video verification appointment times.
I scheduled video verification call with amazon on 23 april 2025 .i did select 3 time slots and put my merchant token there.It said you will get confirmation email within 48 hours. 72 hours has passed but i did not get the confirmation email from amazon for video call ..
It is requested to help me confirm a video verification call with amazon.
I understand that the lack of details provided during this process can be confusing, so I would like to review this and offer guidance.
You mentioned that you selected 3 time slots. Can you share with me the date and time of the other 2 appointments? You should receive the confirmation email up to 48 hours before the scheduled time that will be conducted.
We must allow time for all 3 scheduled time to take place. If you do not receive the 3rd and final appointment confirmation, I can pass your information over to that team for a solution to be provided.
I look forward to learning more and providing assistance with your situation. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Emet_Amazon
Hello @Seller_ETaJEyyuvj6TR,
Thank you for following up with your additional information.
I appreciate you sharing this screenshot of your selected dates. The first question I have is, did you receive an invitation to complete your verification on one of the selected dates? If you were successful in completing your verification call, have you heard back or were you requested to provide any additional documentation? If you have not received an invite or been able to complete the video call, please follow up so I can look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_ETaJEyyuvj6TR,
Thank you for your patience.
I am reaching back out as I have received some additional information from our teams. At this time our review teams have requested that you attempt to reschedule your video call using the following steps they've provided me.
To schedule the video call appointment, the seller can follow the below steps:
- Open the appointment reservation form: https://amazonexteu.qualtrics.com/jfe/form/SV_1Al60vAK91RfVuS
- Select three desired time slots on three different dates.
- Click "Submit."
Once you have scheduled your new times, you should receive an email notice with a confirmation of your selected dates within 48 hours. I will ask at this time, if you encounter "ANY" roadblocks or issues completing this process, to please capture screenshots of your situation so I can continue working with the appropriate teams on providing next steps or a solution to the issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_ETaJEyyuvj6TR,
Thank you for following up on the situation.
my video veriffication call was scheduled on 30th april but due to internet issue i was unable to do video verification .Now issue has been fixed.
can i use this form provided by you to reshedule the video verification call?
If you have not already, yes. You should use the link provided to reschedule your video verification. If you encounter "ANY" issues with the link or do not received your scheduled video call to please reach back out so I can continue working with our teams to provide you a path forward. If you encounter an error, I do ask that you capture a screenshot of the issues so it can also be raised to the appropriate teams for further review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
