Need Advice: 1 of 13 Pallets Missing from UPS pallet Delivered Shipment
Hello Fellow Sellers,
I am proud to be a part of the Amazon seller community, but today I find myself in need of your collective wisdom. I had a shipment of 13 pallets, collected on 27/09 and started being checked in and received on 28/09. However, it appears that only 12 pallets were delivered. This shipment was conducted using Amazon-paid labels through their partner carrier program with UPS.
Here’s where things stand:
Missing Pallet: One out of 13 pallets is missing.
Proof of Delivery Issue: Unable to find the Proof of Delivery (POD) on the UPS website, which is crucial for tracing the missing pallet.
Communication with UPS: I’ve informed UPS, but the issue remains unresolved.
Amazon’s Role: I’ve contacted Amazon and am considering escalating this issue due to its urgency.
I’m seeking advice from the SellerCentral community on how to navigate this situation. Has anyone experienced something similar? How did you handle it? Should I consider contacting the managing director directly via email?
Any suggestions on steps to expedite resolution or tips on dealing with carrier issues would be immensely valuable.
Thank you all for your input and support.
Need Advice: 1 of 13 Pallets Missing from UPS pallet Delivered Shipment
Hello Fellow Sellers,
I am proud to be a part of the Amazon seller community, but today I find myself in need of your collective wisdom. I had a shipment of 13 pallets, collected on 27/09 and started being checked in and received on 28/09. However, it appears that only 12 pallets were delivered. This shipment was conducted using Amazon-paid labels through their partner carrier program with UPS.
Here’s where things stand:
Missing Pallet: One out of 13 pallets is missing.
Proof of Delivery Issue: Unable to find the Proof of Delivery (POD) on the UPS website, which is crucial for tracing the missing pallet.
Communication with UPS: I’ve informed UPS, but the issue remains unresolved.
Amazon’s Role: I’ve contacted Amazon and am considering escalating this issue due to its urgency.
I’m seeking advice from the SellerCentral community on how to navigate this situation. Has anyone experienced something similar? How did you handle it? Should I consider contacting the managing director directly via email?
Any suggestions on steps to expedite resolution or tips on dealing with carrier issues would be immensely valuable.
Thank you all for your input and support.
6 respuestas
Seller_rGtEcZnu0JTRD
If the pallet has not been delivered by UPS, then your claim is technically with UPS, the problem is that UPS will more than likely say that Amazon has to make the claim for it, as it is their account, but Amazon will tell you to go to UPS. Seller support do not have a grasp on this issue, so personally I would email MD team who can pass it onto someone who is able to deal with it for you, rather than you sitting in an endless loop with SS.
Seller_TZKcjo1dwpwmF
Update n.1
The case with the investigation of the missing units is stuck again because they asked for a carrier-signed bill of lading, also called proof of acceptance twice.
I feel very frustrated because it's my fault if they have lost one pallet.
The executive Escalation Department said I can contact them when the "normal" investigation case is closed.
Seller_TZKcjo1dwpwmF
I'm still going in circles with SS asking for POD that UPS is unable to provide.
Seller_TZKcjo1dwpwmF
After 3 weeks my case on SS is closed because "We are unable to continue the investigation because the documentation provided does not meet one or more of the requirements for acceptance. "
I'll contact the managing director again.
Anyone who can help me?
