Wrong item reviewed by vine and negative review
Case ID: 16483802951
I listed one of my products in Amazon Vine
SKU EFFMM00A
ASIN B0D8WVV7SB
https://www.amazon.com/gp/customer-reviews/R1W3F3VXE5E1JM/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B0D8WVV7SB
The review is 1 star.
My product has not even arrived to amazon yet. It is impossible for this vine review to be of my product.
Please help!!!
This kills my product, and it has not even arrived to amazon yet! It says something about a camera not usable. My product does not have a camera.
Wrong item reviewed by vine and negative review
Case ID: 16483802951
I listed one of my products in Amazon Vine
SKU EFFMM00A
ASIN B0D8WVV7SB
https://www.amazon.com/gp/customer-reviews/R1W3F3VXE5E1JM/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B0D8WVV7SB
The review is 1 star.
My product has not even arrived to amazon yet. It is impossible for this vine review to be of my product.
Please help!!!
This kills my product, and it has not even arrived to amazon yet! It says something about a camera not usable. My product does not have a camera.
3 respuestas
Joey_Amazon
Hello @Seller_icleSeMpTvfzt,
Thank you for posting here at the forums!
I have read and researched your post. I am truly sorry you are experiencing this issue.
The first step would be to send email to community-help@amazon.com, provide them with all of the information that you have shared here. Start by making emphasis that this review is for a different product and then provide all of the details of your actual ASIN.
If this does not address your issue, please post here and I can take a look after you have submitted this case to the Community Help team.
Thank you,
Joey
