Buyer fraud -what are the options to escalate when Report abuse gives no news
Hi,
A buyer systematically requests refunds and returns products that are not sellable. I reported the abuse twice, and there was no news from the Amazon teams. The buyer is probably doing the same things with another brand. Only the Amazon team could know. What are my options when Reporting abuse is not helping?
Buyer fraud -what are the options to escalate when Report abuse gives no news
Hi,
A buyer systematically requests refunds and returns products that are not sellable. I reported the abuse twice, and there was no news from the Amazon teams. The buyer is probably doing the same things with another brand. Only the Amazon team could know. What are my options when Reporting abuse is not helping?
3 respuestas
Seller_LyYw7fQRKc5G7
You will never be told what action Amazon has taken, if any, on your report.
Roberto_Amazon
Hello! @Seller_ODGnCjc9YKxkO
Thank you for bringing this matter into our attention. I acknowledge these situations are difficult to handle, as it has been mentioned, actions taken when you file a report are not shared due to privacy reasons.
If the issue continues, I'd like for the opportunity to file a report on my end, feel free to share more details or the case in which you reported this.
Regards,
