UPS Has Been Unavailable on Amazon Buy Shipping for Nearly 24 Hours
This issue is becoming increasingly common. Every week or two, all UPS options disappear from Amazon Buy Shipping—both under my carrier account and Amazon’s. However, my UPS account works fine on Easyship and UPS.com, so this is clearly an Amazon issue.
I use SSA, so manually calculating delivery times and selecting shipping options for numerous orders is not only frustrating—it’s threatening my ability to continue selling on Amazon as it takes so much time and any errors could affect my OTDR.
Seller Support has been useless, suggesting that the reason I wasn't seeing UPS rates was because they wouldn't be delivered on time. But as anyone outside of Seller Support knows, Amazon no longer filters out shipping options based on delivery promises--that flawed policy only caused more errors, and removing valid shipping options only ever made the problem worse.
I created another case to document the issue (17500407461), but at this point I am starting to lose hope that it will ever be truly resolved.
UPS Has Been Unavailable on Amazon Buy Shipping for Nearly 24 Hours
This issue is becoming increasingly common. Every week or two, all UPS options disappear from Amazon Buy Shipping—both under my carrier account and Amazon’s. However, my UPS account works fine on Easyship and UPS.com, so this is clearly an Amazon issue.
I use SSA, so manually calculating delivery times and selecting shipping options for numerous orders is not only frustrating—it’s threatening my ability to continue selling on Amazon as it takes so much time and any errors could affect my OTDR.
Seller Support has been useless, suggesting that the reason I wasn't seeing UPS rates was because they wouldn't be delivered on time. But as anyone outside of Seller Support knows, Amazon no longer filters out shipping options based on delivery promises--that flawed policy only caused more errors, and removing valid shipping options only ever made the problem worse.
I created another case to document the issue (17500407461), but at this point I am starting to lose hope that it will ever be truly resolved.
13 respuestas
Seller_kwU3pU8kAffM2
I have same issue since 8 in the morning and still not showing now.
Seller_NBVbDNxsqCI1u
Have you been able to come up with any sort of fix for this? I have two shipping locations and UPS options are only available for one of them--Seller Support is giving me the same reasoning they gave you.
Seller_t8q5yo11DUOx5
The issue has recurred, even though UPS services have been available for the past day. I’ve opened a new ticket: 17543460161.
This is the third time in the past week that UPS has become unavailable for all orders through Amazon Buy Shipping—both with my negotiated rates and Amazon’s.
KJ_Amazon
The issue has recurred, even though UPS services have been available for the past day. I’ve opened a new ticket: 17543460161.
Hello @Seller_t8q5yo11DUOx5. I just tested a recent order and UPS is available. Was that a temporary issue on your end?
