Refund as item not arrived
Customer asked for a refund as they said item not arrived . I use fbm / no tracking. But as soon as i issue a refund customer said that they already received the item. So can i charge back the customer.
Thanks
Refund as item not arrived
Customer asked for a refund as they said item not arrived . I use fbm / no tracking. But as soon as i issue a refund customer said that they already received the item. So can i charge back the customer.
Thanks
Seller_DTufFoxJuMU0M
You can’t charge back, the customer can contact Amazon and ask them to recharge the card, but they are unlikely to do this and are more than likely to tell the customer it is not needed and they can keep the item and the money!
4 respuestas
Seller_DTufFoxJuMU0M
You can’t charge back, the customer can contact Amazon and ask them to recharge the card, but they are unlikely to do this and are more than likely to tell the customer it is not needed and they can keep the item and the money!
Seller_8Wsckn3UoR095
This is why I ask customers to continue waiting because this is a common occurance
Seller_DTufFoxJuMU0M
I have in the past had the customer reorder the card but I wouldn’t send it, I would just mark it as dispatched.
Of course can’t do that now 
