Amazon think my handmade product is a branded product
I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.
I then get this response;
Hello from Amazon Selling Partner Support,
Thank you for reaching out. We are here to assist you with your case.
We can understand that you have requested regarding the ASIN re instatement issue .
We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.
During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.
I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.
How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.
Case ID:11066551232
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
Amazon think my handmade product is a branded product
I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.
I then get this response;
Hello from Amazon Selling Partner Support,
Thank you for reaching out. We are here to assist you with your case.
We can understand that you have requested regarding the ASIN re instatement issue .
We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.
During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.
I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.
How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.
Case ID:11066551232
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
6 respuestas
Seller_RlZVPg3d6ZUGP
I suspect its because AAA is the first word which is normally where the brand would go, can you reword your title?
Seller_dyTo4k4I6p4MW
Amazon won't update the title on the front end. I moved AAA battery to the end but Amazon won't update it.
My annoyance is 'AAA' isn't even their brand name or trademark. If I had said this is 'a AAA Product' I might understand. They don't even use the trademark in their product titles nor do any of the products I have seen have any branding for 'AAA Products' on them or even AAA. It just looks like white label products from China they're reselling.
Seller_dyTo4k4I6p4MW
@Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Spencer_Amazon
This is completely farcical. I moved AAA battery to the end of the listing but still seller support cannot comprehend that AAA batteries are something completely independent of AAA PRODUCTS.
So one of my listings has been accepted as not by AAA Products but the other 4 identical products (different colour) are still not accepted.
You win Amazon, I give up. It is not worth my time to list here. I can be much more productive actually listing and selling products elsewhere and not wasting time going in circles.
Sarah_Amzn
Hello @Seller_dyTo4k4I6p4MW,
Welcome to the forums!
This is Sarah with Amazon.
Could you please let me know which Asins are still not reinstated and I will check with the partner team.
Best regards,
Sarah.
Seller_ZQyopdiwkUHOZ
Come again? Amazon? You seriously want this statement representing you?
