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Seller_fraQpN9cmBlGP

Missing some of the items sent to Amazon warehouse

I sent in a shipment containing 16 different handmade items. I received a message that there were 6 missing items. I opened up an investigation. They found 3 of the items but were still missing the other 3 items. Now they are requesting a packing slip from the shipment. Where do I find a packing slip for a previous order. I am new and this is only the third shipment that I have sent out.

56 visitas
7 respuestas
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Etiquetas:Envío perdido, INR (producto no recibido)
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Seller_fraQpN9cmBlGP

Missing some of the items sent to Amazon warehouse

I sent in a shipment containing 16 different handmade items. I received a message that there were 6 missing items. I opened up an investigation. They found 3 of the items but were still missing the other 3 items. Now they are requesting a packing slip from the shipment. Where do I find a packing slip for a previous order. I am new and this is only the third shipment that I have sent out.

Gestionar pedidos
Etiquetas:Envío perdido, INR (producto no recibido)
00
56 visitas
7 respuestas
Responder
7 respuestas
user profile
Seller_f4a7xAPCCSMqD
En respuesta a la entrada de Seller_fraQpN9cmBlGP

Just curious, if you run the Inventory Ledger report for the affected ASINs, does it initially show them receiving the full amount and then a negative receipt later?

10
user profile
KJ_Amazon
En respuesta a la entrada de Seller_fraQpN9cmBlGP

@Seller_fraQpN9cmBlGP

How to support a reimbursement claim - FBA, Handmade

Since Handmade sellers don't have the same manufacturing process as other sellers, we received information from our FBA team partners about the reimbursement process and some steps Handmade sellers can take to make it run more smoothly.

As the manufacturer you can provide a ‘pack-list’ instead of providing invoices.

A pack-list is a document that includes the complete list of items included in a carton, and generally includes SKU numbers, product titles, UPCs, and the quantity of units that need to be sent out in order to accurately complete an order.

Receipts of raw materials are not required. The pack-list can be downloaded from within the shipment details in Seller Central.

A pack list must include:

  • Shipped date
  • Product titles
  • Quantity shipped
  • Manufacturer signature or stamp

Please let me know if you have questions about this, and what your experience is in utilizing this suggestion.

10
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user profile
Seller_fraQpN9cmBlGP

Missing some of the items sent to Amazon warehouse

I sent in a shipment containing 16 different handmade items. I received a message that there were 6 missing items. I opened up an investigation. They found 3 of the items but were still missing the other 3 items. Now they are requesting a packing slip from the shipment. Where do I find a packing slip for a previous order. I am new and this is only the third shipment that I have sent out.

56 visitas
7 respuestas
Gestionar pedidos
Etiquetas:Envío perdido, INR (producto no recibido)
00
Responder
user profile
Seller_fraQpN9cmBlGP

Missing some of the items sent to Amazon warehouse

I sent in a shipment containing 16 different handmade items. I received a message that there were 6 missing items. I opened up an investigation. They found 3 of the items but were still missing the other 3 items. Now they are requesting a packing slip from the shipment. Where do I find a packing slip for a previous order. I am new and this is only the third shipment that I have sent out.

Gestionar pedidos
Etiquetas:Envío perdido, INR (producto no recibido)
00
56 visitas
7 respuestas
Responder
user profile

Missing some of the items sent to Amazon warehouse

de Seller_fraQpN9cmBlGP

I sent in a shipment containing 16 different handmade items. I received a message that there were 6 missing items. I opened up an investigation. They found 3 of the items but were still missing the other 3 items. Now they are requesting a packing slip from the shipment. Where do I find a packing slip for a previous order. I am new and this is only the third shipment that I have sent out.

Gestionar pedidos
Etiquetas:Envío perdido, INR (producto no recibido)
00
56 visitas
7 respuestas
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Seller_f4a7xAPCCSMqD
En respuesta a la entrada de Seller_fraQpN9cmBlGP

Just curious, if you run the Inventory Ledger report for the affected ASINs, does it initially show them receiving the full amount and then a negative receipt later?

10
user profile
KJ_Amazon
En respuesta a la entrada de Seller_fraQpN9cmBlGP

@Seller_fraQpN9cmBlGP

How to support a reimbursement claim - FBA, Handmade

Since Handmade sellers don't have the same manufacturing process as other sellers, we received information from our FBA team partners about the reimbursement process and some steps Handmade sellers can take to make it run more smoothly.

As the manufacturer you can provide a ‘pack-list’ instead of providing invoices.

A pack-list is a document that includes the complete list of items included in a carton, and generally includes SKU numbers, product titles, UPCs, and the quantity of units that need to be sent out in order to accurately complete an order.

Receipts of raw materials are not required. The pack-list can be downloaded from within the shipment details in Seller Central.

A pack list must include:

  • Shipped date
  • Product titles
  • Quantity shipped
  • Manufacturer signature or stamp

Please let me know if you have questions about this, and what your experience is in utilizing this suggestion.

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_f4a7xAPCCSMqD
En respuesta a la entrada de Seller_fraQpN9cmBlGP

Just curious, if you run the Inventory Ledger report for the affected ASINs, does it initially show them receiving the full amount and then a negative receipt later?

10
user profile
Seller_f4a7xAPCCSMqD
En respuesta a la entrada de Seller_fraQpN9cmBlGP

Just curious, if you run the Inventory Ledger report for the affected ASINs, does it initially show them receiving the full amount and then a negative receipt later?

10
Responder
user profile
KJ_Amazon
En respuesta a la entrada de Seller_fraQpN9cmBlGP

@Seller_fraQpN9cmBlGP

How to support a reimbursement claim - FBA, Handmade

Since Handmade sellers don't have the same manufacturing process as other sellers, we received information from our FBA team partners about the reimbursement process and some steps Handmade sellers can take to make it run more smoothly.

As the manufacturer you can provide a ‘pack-list’ instead of providing invoices.

A pack-list is a document that includes the complete list of items included in a carton, and generally includes SKU numbers, product titles, UPCs, and the quantity of units that need to be sent out in order to accurately complete an order.

Receipts of raw materials are not required. The pack-list can be downloaded from within the shipment details in Seller Central.

A pack list must include:

  • Shipped date
  • Product titles
  • Quantity shipped
  • Manufacturer signature or stamp

Please let me know if you have questions about this, and what your experience is in utilizing this suggestion.

10
user profile
KJ_Amazon
En respuesta a la entrada de Seller_fraQpN9cmBlGP

@Seller_fraQpN9cmBlGP

How to support a reimbursement claim - FBA, Handmade

Since Handmade sellers don't have the same manufacturing process as other sellers, we received information from our FBA team partners about the reimbursement process and some steps Handmade sellers can take to make it run more smoothly.

As the manufacturer you can provide a ‘pack-list’ instead of providing invoices.

A pack-list is a document that includes the complete list of items included in a carton, and generally includes SKU numbers, product titles, UPCs, and the quantity of units that need to be sent out in order to accurately complete an order.

Receipts of raw materials are not required. The pack-list can be downloaded from within the shipment details in Seller Central.

A pack list must include:

  • Shipped date
  • Product titles
  • Quantity shipped
  • Manufacturer signature or stamp

Please let me know if you have questions about this, and what your experience is in utilizing this suggestion.

10
Responder
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