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Seller_ot7KI5P0z8v53

A-Z Claim Unfair decision by Amazon

We have an order customer filed claim saying package lost.

After we send customer tracking link and signature paperwork, customer confirmed the order has been received.

We received this message below from Amazon customer service

Reason for contact: This is the Amazon Customer Service in behalf of Dayna.

Customer called to inform that the order was received. The A to Z guarantee claim has been withdrawn and cancelled.

The refund of $2,113.31 USD has been reversed and charged back to the customer.

However, the claim was granted by A to Z team, and appeal was denied as well.

We have opened 3 cases. but no help at all

Now, we have lost $2,000, and Amazon cannot do anything to help us.

48 visitas
6 respuestas
Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z, Reembolsos
10
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user profile
Seller_ot7KI5P0z8v53

A-Z Claim Unfair decision by Amazon

We have an order customer filed claim saying package lost.

After we send customer tracking link and signature paperwork, customer confirmed the order has been received.

We received this message below from Amazon customer service

Reason for contact: This is the Amazon Customer Service in behalf of Dayna.

Customer called to inform that the order was received. The A to Z guarantee claim has been withdrawn and cancelled.

The refund of $2,113.31 USD has been reversed and charged back to the customer.

However, the claim was granted by A to Z team, and appeal was denied as well.

We have opened 3 cases. but no help at all

Now, we have lost $2,000, and Amazon cannot do anything to help us.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z, Reembolsos
10
48 visitas
6 respuestas
Responder
6 respuestas
user profile
Seller_ot7KI5P0z8v53
En respuesta a la entrada de Seller_ot7KI5P0z8v53

@SEAmod

Can anyone help us .

Case Id 16077739851, 16211754691

10
user profile
Danny_Amazon
En respuesta a la entrada de Seller_ot7KI5P0z8v53

Hello @Seller_ot7KI5P0z8v53- thanks for making us aware of this claim - chiming in to let you know I did engage our partner team to request some assistance looking into this claim decision.

Does the claim show as "Withdrawn by buyer" within your account? While the team reviews, it may be beneficial to reach out to the buyer through buyer/seller messaging to ask if they did really withdraw the claim or receive the item. Regardless, I'll be sure to follow up on this thread as I receive a response.

Thanks much,

Danny

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_ot7KI5P0z8v53

A-Z Claim Unfair decision by Amazon

We have an order customer filed claim saying package lost.

After we send customer tracking link and signature paperwork, customer confirmed the order has been received.

We received this message below from Amazon customer service

Reason for contact: This is the Amazon Customer Service in behalf of Dayna.

Customer called to inform that the order was received. The A to Z guarantee claim has been withdrawn and cancelled.

The refund of $2,113.31 USD has been reversed and charged back to the customer.

However, the claim was granted by A to Z team, and appeal was denied as well.

We have opened 3 cases. but no help at all

Now, we have lost $2,000, and Amazon cannot do anything to help us.

48 visitas
6 respuestas
Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z, Reembolsos
10
Responder
user profile
Seller_ot7KI5P0z8v53

A-Z Claim Unfair decision by Amazon

We have an order customer filed claim saying package lost.

After we send customer tracking link and signature paperwork, customer confirmed the order has been received.

We received this message below from Amazon customer service

Reason for contact: This is the Amazon Customer Service in behalf of Dayna.

Customer called to inform that the order was received. The A to Z guarantee claim has been withdrawn and cancelled.

The refund of $2,113.31 USD has been reversed and charged back to the customer.

However, the claim was granted by A to Z team, and appeal was denied as well.

We have opened 3 cases. but no help at all

Now, we have lost $2,000, and Amazon cannot do anything to help us.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z, Reembolsos
10
48 visitas
6 respuestas
Responder
user profile

A-Z Claim Unfair decision by Amazon

de Seller_ot7KI5P0z8v53

We have an order customer filed claim saying package lost.

After we send customer tracking link and signature paperwork, customer confirmed the order has been received.

We received this message below from Amazon customer service

Reason for contact: This is the Amazon Customer Service in behalf of Dayna.

Customer called to inform that the order was received. The A to Z guarantee claim has been withdrawn and cancelled.

The refund of $2,113.31 USD has been reversed and charged back to the customer.

However, the claim was granted by A to Z team, and appeal was denied as well.

We have opened 3 cases. but no help at all

Now, we have lost $2,000, and Amazon cannot do anything to help us.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z, Reembolsos
10
48 visitas
6 respuestas
Responder
6 respuestas
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user profile
Seller_ot7KI5P0z8v53
En respuesta a la entrada de Seller_ot7KI5P0z8v53

@SEAmod

Can anyone help us .

Case Id 16077739851, 16211754691

10
user profile
Danny_Amazon
En respuesta a la entrada de Seller_ot7KI5P0z8v53

Hello @Seller_ot7KI5P0z8v53- thanks for making us aware of this claim - chiming in to let you know I did engage our partner team to request some assistance looking into this claim decision.

Does the claim show as "Withdrawn by buyer" within your account? While the team reviews, it may be beneficial to reach out to the buyer through buyer/seller messaging to ask if they did really withdraw the claim or receive the item. Regardless, I'll be sure to follow up on this thread as I receive a response.

Thanks much,

Danny

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_ot7KI5P0z8v53
En respuesta a la entrada de Seller_ot7KI5P0z8v53

@SEAmod

Can anyone help us .

Case Id 16077739851, 16211754691

10
user profile
Seller_ot7KI5P0z8v53
En respuesta a la entrada de Seller_ot7KI5P0z8v53

@SEAmod

Can anyone help us .

Case Id 16077739851, 16211754691

10
Responder
user profile
Danny_Amazon
En respuesta a la entrada de Seller_ot7KI5P0z8v53

Hello @Seller_ot7KI5P0z8v53- thanks for making us aware of this claim - chiming in to let you know I did engage our partner team to request some assistance looking into this claim decision.

Does the claim show as "Withdrawn by buyer" within your account? While the team reviews, it may be beneficial to reach out to the buyer through buyer/seller messaging to ask if they did really withdraw the claim or receive the item. Regardless, I'll be sure to follow up on this thread as I receive a response.

Thanks much,

Danny

10
user profile
Danny_Amazon
En respuesta a la entrada de Seller_ot7KI5P0z8v53

Hello @Seller_ot7KI5P0z8v53- thanks for making us aware of this claim - chiming in to let you know I did engage our partner team to request some assistance looking into this claim decision.

Does the claim show as "Withdrawn by buyer" within your account? While the team reviews, it may be beneficial to reach out to the buyer through buyer/seller messaging to ask if they did really withdraw the claim or receive the item. Regardless, I'll be sure to follow up on this thread as I receive a response.

Thanks much,

Danny

10
Responder
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