Customer Damaged Items not damaged
Can someone please explain to me why Amazon marks returned items as customer-damaged? However, when I receive the item back from Amazon, there is absolutely nothing wrong with the item. This has happened several times lately.
Customer Damaged Items not damaged
Can someone please explain to me why Amazon marks returned items as customer-damaged? However, when I receive the item back from Amazon, there is absolutely nothing wrong with the item. This has happened several times lately.
2 respuestas
Tiff_Amazon
Hi @Seller_MzetkN0vYo8lt:
Tiff here from Amazon. Thanks for posting this topic recently. I noticed that you hadn't received a response yet, so I wanted to chime in with some additional information to help answer your question.
It sounds like you're wondering about the difference between the item's reported condition and the actual condition once you receive it back?
Check out the FBA Customer Returns report page. The Condition Code section describes the Customer Damaged definition in more detail:
The unit was returned to stock in unsellable condition. This doesn’t necessarily mean that the item itself is damaged (for example, external packaging may have been opened), but it cannot be sold again in this condition. When this happens, the customer is refunded but the unit stays in your inventory as unsellable. You can request to have the unit returned to you. For more information, go to Remove inventory (overview).
Does this help?
Seller_ROjQgm6GdeaV0
It's a great wonder. It's also unsanitary if it's retail like clothing and shoes. You end up paying more in the long term to find out whether it's fine or not by having it returned to you, versus Amazon FBA (if you're not using FBM) doing their due diligence for all that we as sellers pay them in fees. Amazon, you should take this suggestion seriously.
