Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosInicioConversaciones
ForosInicioConversaciones
imgIniciar sesión
user profile
Seller_G9DO2uHCmLzzk

Your account has failed our verification process. Please see your email for additional information.

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

img

Please help here are the case ID 10441255872

@Micah_Amazon

23 visitas
1 respuesta
Configuración de la cuenta
Etiquetas:Verificación
00
Responder
user profile
Seller_G9DO2uHCmLzzk

Your account has failed our verification process. Please see your email for additional information.

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

img

Please help here are the case ID 10441255872

@Micah_Amazon

Configuración de la cuenta
Etiquetas:Verificación
00
23 visitas
1 respuesta
Responder
1 respuesta
user profile
Selina_Amazon
En respuesta a la entrada de Seller_G9DO2uHCmLzzk

Hello @Seller_G9DO2uHCmLzzk,

Thank you for contacting us and apologies for the long wait. This is Selina and I´ll be assisting you with your query.

An Account Health Support specialist might have already tried to reach out to you about this. You can also request a call from day any day, between 9 am and 5 pm. To do that, please go to your Account Health dashboard and click on the ´Call me now´ button.

I would also suggest checking the last message you received from the verification team. They would always include instructions on how to finalize the process. If anything is still unclear or you haven´t received any information, please reach out to Account Health Support as instructed above.

Kind Regards,

Selina_Amazon

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_G9DO2uHCmLzzk

Your account has failed our verification process. Please see your email for additional information.

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

img

Please help here are the case ID 10441255872

@Micah_Amazon

23 visitas
1 respuesta
Configuración de la cuenta
Etiquetas:Verificación
00
Responder
user profile
Seller_G9DO2uHCmLzzk

Your account has failed our verification process. Please see your email for additional information.

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

img

Please help here are the case ID 10441255872

@Micah_Amazon

Configuración de la cuenta
Etiquetas:Verificación
00
23 visitas
1 respuesta
Responder
user profile

Your account has failed our verification process. Please see your email for additional information.

de Seller_G9DO2uHCmLzzk

Hello,

Please help us with our account, in Account Info > Identity Information we see the message "Your account has failed our verification process. Please see your email for additional information." But we don't know why our verification failed. When we called, they told us that they could not tell us more about it and transferred our case. To date, we have not received a response.

All our sales are suspended at the reserved account level. Please help us sell again.

We would like to update our information, but it is not possible to edit it.

img

Please help here are the case ID 10441255872

@Micah_Amazon

Configuración de la cuenta
Etiquetas:Verificación
00
23 visitas
1 respuesta
Responder
1 respuesta
1 respuesta
Filtros rápidos
Ordenar por
user profile
Selina_Amazon
En respuesta a la entrada de Seller_G9DO2uHCmLzzk

Hello @Seller_G9DO2uHCmLzzk,

Thank you for contacting us and apologies for the long wait. This is Selina and I´ll be assisting you with your query.

An Account Health Support specialist might have already tried to reach out to you about this. You can also request a call from day any day, between 9 am and 5 pm. To do that, please go to your Account Health dashboard and click on the ´Call me now´ button.

I would also suggest checking the last message you received from the verification team. They would always include instructions on how to finalize the process. If anything is still unclear or you haven´t received any information, please reach out to Account Health Support as instructed above.

Kind Regards,

Selina_Amazon

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Selina_Amazon
En respuesta a la entrada de Seller_G9DO2uHCmLzzk

Hello @Seller_G9DO2uHCmLzzk,

Thank you for contacting us and apologies for the long wait. This is Selina and I´ll be assisting you with your query.

An Account Health Support specialist might have already tried to reach out to you about this. You can also request a call from day any day, between 9 am and 5 pm. To do that, please go to your Account Health dashboard and click on the ´Call me now´ button.

I would also suggest checking the last message you received from the verification team. They would always include instructions on how to finalize the process. If anything is still unclear or you haven´t received any information, please reach out to Account Health Support as instructed above.

Kind Regards,

Selina_Amazon

00
user profile
Selina_Amazon
En respuesta a la entrada de Seller_G9DO2uHCmLzzk

Hello @Seller_G9DO2uHCmLzzk,

Thank you for contacting us and apologies for the long wait. This is Selina and I´ll be assisting you with your query.

An Account Health Support specialist might have already tried to reach out to you about this. You can also request a call from day any day, between 9 am and 5 pm. To do that, please go to your Account Health dashboard and click on the ´Call me now´ button.

I would also suggest checking the last message you received from the verification team. They would always include instructions on how to finalize the process. If anything is still unclear or you haven´t received any information, please reach out to Account Health Support as instructed above.

Kind Regards,

Selina_Amazon

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad