Unusual message received from Amazon
Hello all, We received a message from Amazon asking us to verify our phone number and was wondering if anyone has received anything similar?
We had followed the instructions as we contacted seller support and they confirmed it was real. It did give us a bit of a fright about the suspension warning.
We received this email after sending the last 4 digits.
But going to that link "Get Started", it only goes to an error page on seller central:
We contacted account health support about it and we asked them if it seemed legitimate. They said they wouldn't know as seller support handles two step verification. We then asked seller support and they said it was a real message and to wait 24 hours for the technical issue to resolve itself.
But looking more closely at it, it all does seem a bit weird. For one, the emails didn't come from an @amazon email. It was the other way around - it was amazon@ and then the rest of the email address. (I don't believe it will let me type it out here), Secondly, the logo for the profile picture in the second email is an S at the top left? Shouldn't it be the Amazon arrow logo like all the other emails people receive? And why would they give a link to account health support if account health support has no idea about it? There was also no performance notification, just the email. I know those are small things and seller support did say it was real several times, but it is giving weird feelings as our account says our phone number was already verified before this. We changed our password and made sure the deposit method wasn't altered just in case.
Has anyone experienced this before? If it is real, what could we do if that technical issue does not get resolved in 24 hours? If it isn't real, what else could we do to protect our account security?
Thanks for any advice.
Unusual message received from Amazon
Hello all, We received a message from Amazon asking us to verify our phone number and was wondering if anyone has received anything similar?
We had followed the instructions as we contacted seller support and they confirmed it was real. It did give us a bit of a fright about the suspension warning.
We received this email after sending the last 4 digits.
But going to that link "Get Started", it only goes to an error page on seller central:
We contacted account health support about it and we asked them if it seemed legitimate. They said they wouldn't know as seller support handles two step verification. We then asked seller support and they said it was a real message and to wait 24 hours for the technical issue to resolve itself.
But looking more closely at it, it all does seem a bit weird. For one, the emails didn't come from an @amazon email. It was the other way around - it was amazon@ and then the rest of the email address. (I don't believe it will let me type it out here), Secondly, the logo for the profile picture in the second email is an S at the top left? Shouldn't it be the Amazon arrow logo like all the other emails people receive? And why would they give a link to account health support if account health support has no idea about it? There was also no performance notification, just the email. I know those are small things and seller support did say it was real several times, but it is giving weird feelings as our account says our phone number was already verified before this. We changed our password and made sure the deposit method wasn't altered just in case.
Has anyone experienced this before? If it is real, what could we do if that technical issue does not get resolved in 24 hours? If it isn't real, what else could we do to protect our account security?
Thanks for any advice.
8 respuestas
Seller_Hi7wbO2Kbo6bl
This has the earmarks of a phishing scam. Do not click on anything else.
What is the originating email from the first message. Post in here with underscores and spaces added to disable automatic formatting function.
Emet_Amazon
Hello @Seller_NzIMyA1qfFFNh,
Thank you for posting your concerns with an email you received.
We will not typically request information that is available to us unless you're attempting to call into amazon for support, and in some of those situations we will usually have a way to verify ourselves as amazon employees.
We contacted account health support about it and we asked them if it seemed legitimate. They said they wouldn't know as seller support handles two step verification. We then asked seller support and they said it was a real message and to wait 24 hours for the technical issue to resolve itself.
But looking more closely at it, it all does seem a bit weird. For one, the emails didn't come from an @amazon email. It was the other way around - it was amazon@ and then the rest of the email address. (I don't believe it will let me type it out here), Secondly, the logo for the profile picture in the second email is an S at the top left? Shouldn't it be the Amazon arrow logo like all the other emails people receive? And why would they give a link to account health support if account health support has no idea about it? There was also no performance notification, just the email. I know those are small things and seller support did say it was real several times, but it is giving weird feelings as our account says our phone number was already verified before this. We changed our password and made sure the deposit method wasn't altered just in case.
Based on the seriousness of the situation and receiving these types of emails, I always suggest and recommend reviewing our policy page on how to identify fake emails. This page is on amazon.com and does not require you to be signed in to view. There will also be a section to report a scam should you have concerns with received communication, or if you had taken any action on these emails.
Filling out this report will allow the appropriate teams to review the situation and any shared info to be reviewed and confirm no illicit activity has occurred. This can help safeguard your account should anything ever arise, or just to confirm everything is okay in this situation.
When you reported the situation to seller support, you should have received a case ID, can you pose this case ID so I can verify the information provided?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_NzIMyA1qfFFNh,
I appreciate you following up with this information.
I do see on the case mentioned that everything was fine, however on a related and more recent case: 17097410651, you were advised this was a phishing email and not associated to amazon. Due to the serious nature of that confirmation, I have passed this situation to the appropriate teams for a much more detailed review of the account to ensure everything is okay.
You may receive a notice of limited access, and a request to complete 2-step verification again to ensure the safety and security of your account. I do ask that you monitor your account and report any potential issues as soon as you identify them so we can assist in mitigating any impact.
Emet.
Seller_r9wMm8LrE5iKj
This is provably false. Almost all my defenses of A2Z's, complex support cases, requests to get fees back when Amazon overcharges, etc. START with me pulling data off of Amazon's systems to provide to Amazon.
Seller_r9wMm8LrE5iKj
[Moderator Edit: removed inappropriate commentary]
