Seller_JVZgPLi9vpwK8
Customer refund returned different item
I have a customer refund for item that was fulfilled by FBA. They have returned a different item to that which was sold to them either by mistake or by deliberate action.
Is there anything I can do here to claim against this? Many thanks 
Etiquetas:Cliente, Reclamaciones bajo la garantía de la A a la Z
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Seller_JVZgPLi9vpwK8
Customer refund returned different item
I have a customer refund for item that was fulfilled by FBA. They have returned a different item to that which was sold to them either by mistake or by deliberate action.
Is there anything I can do here to claim against this? Many thanks
Etiquetas:Cliente, Reclamaciones bajo la garantía de la A a la Z
00
1 respuesta
Julia_Amzn
Hello @AndyP,
Apologies for the delayed response.
Below you can review the Amazon.co.uk return policies:
Your customer should contact the Customer Service as soon as possible and inform about this mistake.
Hope this helps!
Have a nice afternoon,
Julia.
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