A-to-z Guarantee Claim with wrong decision
Order : 113-9198939-9225803
Buyer ordered two items; Blue and yellow
Buyer returned one item; Blue and received a refund for one item; Blue within return window is opened.
After return window is closed, he opened the A to Z claim for yellow. (Buyer clearly said he want to return the item on A to Z claim reason section.)
But A to Z claim team just issued a refund without returning the item and closed case with our ODR increasing.
We opened cases to appear and all our cases transferred to A to Z claim team and they just denied our appear within 2 mins with Ctrl-C and Ctrl-V massage.
Can anyone check this case???
A-to-z Guarantee Claim with wrong decision
Order : 113-9198939-9225803
Buyer ordered two items; Blue and yellow
Buyer returned one item; Blue and received a refund for one item; Blue within return window is opened.
After return window is closed, he opened the A to Z claim for yellow. (Buyer clearly said he want to return the item on A to Z claim reason section.)
But A to Z claim team just issued a refund without returning the item and closed case with our ODR increasing.
We opened cases to appear and all our cases transferred to A to Z claim team and they just denied our appear within 2 mins with Ctrl-C and Ctrl-V massage.
Can anyone check this case???
6 respuestas
Seller_z3XfkorVSmnEY
Try adding the case # and tagging a mod.
Quincy_Amazon
Hello @Seller_J0qKmyZYzW0P3
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related claim and I am confirming that I have escalated the claim for additional review by the partner team. I will monitor for updates and will relay the same. Please note that the team may reach out to you directly so please monitor your email address on file, performance notifications, and case log.
Regards,
Quincy_Amazon
