Hello! @Seller_nj6ahIVbdMfRJ

Thank you for using the Forums. We have carefully reviewed the feedback comments and based on the information the buyer is claiming missing parts from the product, this is not considered a product review, the feedback is valid and cannot be removed.

The feedback on this Order ID is not eligible for removal. We'll remove buyer feedback only in the following cases:

• It contains obscene language.
• It contains seller-specific, personally identifiable information.
• The entire feedback comment is a product review.

We'll only strike through buyer feedback in the following cases:

• The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon. In addition to the strike-through, the following statement will appear, "This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience."
• The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".

For more information, go to "Can Amazon remove buyer feedback?":

I recognize that this is not the result that you were hoping for, but I want you to know that we do our best to provide you with the correct information based on our current policies.

Thank you for your understanding,

Roberto