Good morning! We have been actively using Amazon’s Buy Shipping service since last Christmas. We usually send packages via RM24, RM48, and RM Special Delivery Guaranteed by 1pm. We receive daily collections, and we simply hand everything over to the driver. So far, we have not encountered any problems.

However, on Tuesday, 2nd May, we sent out approximately 20 next day deliveries, all purchased via Amazon Buy Shipping. None of them are showing any updates. I have checked the manifests, and it appears that the next day deliveries are not listed on any of them. Additionally, when I check our Amazon transactions - going back months, I cannot find the charges for these shipments anywhere on my account. We have been using this service for months without any issues, and any problems we have experienced were with a different courier.

I understand that the Special Guaranteed deliveries require a “drop off”, but this does not explain the absence of charges related to these shipments, nor does it clarify why everything was functioning smoothly for months and then suddenly, all of our next day deliveries went missing in a single day. Any help or advice would be greatly appreciated.