Received 1 Star Rating without Review and User Name
Hello,
My listing that I created two months ago received a 1-star rating without a review and it's not a verified purchase. I contacted the Amazon support team to see how this can be addressed. I'm hitting the wall as they suggest I wait for the case's feedback and nothing they can immediately do right now.
Unfortunately, this is happening as I only have 20 reviews now, so this 1-star really hurt me by dropping my review from 4.9 to 4.6. I can't say for sure this is a black hat tactic but certainly got me frustrated. There seems to be no way we can trace back to understand who exactly left the review.
I think we need to escalate this problem and prevent this kind of sudden low rating happening. I think we should institute that if you are leaving review, you need to verify your purchase and showcase a strong reason for putting the 1-star. Or things of this nature.
What can I do to get the Amazon team to investigate and potentially remove this one and only 1-star rating on my listing? Can someone help?
Received 1 Star Rating without Review and User Name
Hello,
My listing that I created two months ago received a 1-star rating without a review and it's not a verified purchase. I contacted the Amazon support team to see how this can be addressed. I'm hitting the wall as they suggest I wait for the case's feedback and nothing they can immediately do right now.
Unfortunately, this is happening as I only have 20 reviews now, so this 1-star really hurt me by dropping my review from 4.9 to 4.6. I can't say for sure this is a black hat tactic but certainly got me frustrated. There seems to be no way we can trace back to understand who exactly left the review.
I think we need to escalate this problem and prevent this kind of sudden low rating happening. I think we should institute that if you are leaving review, you need to verify your purchase and showcase a strong reason for putting the 1-star. Or things of this nature.
What can I do to get the Amazon team to investigate and potentially remove this one and only 1-star rating on my listing? Can someone help?
1 respuesta
Glenn_Amazon
Hi there @Seller_h7JOqn0jsZJxu,
I'm sorry you are having concerns with your Product Reviews. In general Amazon will only remove a product review if it violates the Customer Review Policies. If you provide your most recent Seller Support Case I can review and see what options exist to escalate. Thank you for your understanding.
-Glenn
