FBA Return and seller cost
I am a new seller on Amazon and Want to ask about the FBA reruns. if the customer buys my product and returns it back to the Amazon warehouse. Amazon will resell it again or not. if not, Amazon will pay me the cost of the items.
FBA Return and seller cost
I am a new seller on Amazon and Want to ask about the FBA reruns. if the customer buys my product and returns it back to the Amazon warehouse. Amazon will resell it again or not. if not, Amazon will pay me the cost of the items.
7 respuestas
Seller_4zBzdtgCyS9EI
Amazon wont pay you a dime for ANYTHING, including losr merch, unless you have a wholesale invoice from a BRAND AUTHORIZED distributor.
Even with that, no, you pay for FBA returns nearly always.
Seller_0rXAME9V4LQSx
I would suggest you go back and re-read that section of Seller University again. What they do depends on a lot of different factors including if you have the inventory set to send back to you or to destroy it or sell it bulk. All of it will lose you money.
Also pay special attention to where you get your merchandise from and what amazon considers proper sourcing. You should also study the forum very thoroughly. Products from china can't compete with the Chinese factory selling it themselves on here. And the Inform Act that recently went in to effect has put a halt to any RA/OA type sales. Everyday we see more people being removed for Section 3 violations which allows amazon to confiscate any merchandise and money while giving you the boot.
Seller_nRFmxiQg4EGrw
With FBA, you pay Amazon to handle the entire transaction. So while you are not on the hook for postage, you still are paying Amazon for handling both the sale and the return.
Once the item is returned to Amazon, Amazon will decide if it is still sellable or not. If they decide it isn't (even if it really is), then you will additionally have to pay to have it returned to you or disposed; this can get pretty expensive on heavier items.
OTOH, if Amazon decides that the returned item is fine (even if it isn't), then it goes back in your inventory, and can be sold again. You'll get paid only when it sells; meanwhile, you'll be paying Amazon to store it for you. And if Amazon decides that your shoes with the worn heels and broken buckle are sellable, you'll never know, until you get a negative feedback from the customer (and yet another return to pay Amazon to handle). In theory, Amazon will "strike through" the feedback if you ask, although it's still there for customers to read; but whether or not this actually happens can be a crapshoot.
Bryce_Amazon
Greetings @Seller_fuwVcopfvpka2,
Congrats on starting your seller journey! I thought I would post the Amazon FBA Returns policy directly in this thread, as it helps address the questions you've raised (what happens when an customer returns an FBA item):
"Returns
A return is an item a customer sends back to a fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.
A returned item is classified as unsellable for the following reasons:
- The item is not in the same condition as previously listed.
- It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
- The item may pose a health or safety risk to our associates, or to the next customer who buys it. Examples of these items may include, but are not restricted to, consumables, personal care products, and products with expiration dates.
If a returned product has non-volatile internal memory (for example, a digital camera) and there is evidence of use, we mark it as unfulfillable. If such items are returned, you must clear the memory of the device
For returned items that you ask us to send to you, you can use the LPN label on a returned item to find information using the FBA Customer Returns report. If you use the manufacturer barcode to track your inventory, this information may not be available.
For items in your inventory categorized as Defective or Customer Damaged, you must submit a removal order within 30 days after the returned item arrives at the fulfillment center. You can also request that we return or dispose of your unsellable inventory automatically . For more information, go to Remove inventory (overview). "
So in summary, and to answer your question, if the inventory is deemed sellable it will go back into your inventory for resale. If it's deemed unsellable you will want to do an Inventory Removal at some point on all unsellable inventory.
Additionally, I would echo what another seller mentioned: ensure you have valid proof of ownership of your inventory in the form of an acceptable invoice. If you would like to learn more about that, let me know and I can provide additional resources!
- Bryce
