Amazon decline aproval for brand
Hello everyone, I am a new seller on Amazon. I listed my product (Pet wipes) few weeks ago under Pet Care category on Amazon. They asked me for document for approval, and I submitted them. They still declined my application. However, they said my ASIN (B0DR9RD16H) needed to be updated to right product listing and referred me to get help from their customer service online. I spent probably 15 minutes chatting to the guys to update my ASIN. The said they don't have access to that. Why send me there for help. They said I should do a new listing but I don't want to, because I am probably going to make the same mistake in listing the product. The guy I was talking to online keep saying I listed my product as refurbished. My product is not refurbished, they are new. Can someone please help me with this issue.
Amazon decline aproval for brand
Hello everyone, I am a new seller on Amazon. I listed my product (Pet wipes) few weeks ago under Pet Care category on Amazon. They asked me for document for approval, and I submitted them. They still declined my application. However, they said my ASIN (B0DR9RD16H) needed to be updated to right product listing and referred me to get help from their customer service online. I spent probably 15 minutes chatting to the guys to update my ASIN. The said they don't have access to that. Why send me there for help. They said I should do a new listing but I don't want to, because I am probably going to make the same mistake in listing the product. The guy I was talking to online keep saying I listed my product as refurbished. My product is not refurbished, they are new. Can someone please help me with this issue.
5 respuestas
Seller_i6S8knzW6zU6Z
Hi @Seller_LWtbJPka8rndN,
There are different aspects for which you need approval, and based on your post, I'm not perfectly sure where the actual problem is.
- You said "Amazon decline approval for brand" -> Have you completed the Amazon Brand Registry?
- Certain product categories require approval -> Is that required for your specific product categories and have you gotten those?
- Depending on your specific products, there are likely compliance requirements in place for which you need to provide documentation. Have you completed that?
Once you have met the requirements for all these aspects, creating listings and fixing any issues you currently have will be substantially easier.
A starting point for you could be this page: Category, product, and listing restrictions > Restricted products > Animals & Animal-Related Products (https://sellercentral.amazon.com/help/hub/reference/G200164370)
If you are comfortable sharing more details, the community and I can help you with these requirements.
Best regards, Michael
Manny_Amazon
Hello @Seller_LWtbJPka8rndN,
It looks like one of our seasoned sellers, @Seller_i6S8knzW6zU6Z was helping you with some thoughts about approval for your product.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.
Regards,
- Manny
