Policy on refunds and non-returns
I really can't understand the existence of refunds and non-returns. I have encountered countless orders recently, and I have made various unreasonable reasons for refunds and non-refunds. I bought the wrong ones, and said that there are functional problems, and none of them are buyers who cannot be contacted. , I don’t know what the original intention of the platform is, but such a system really affects sellers, and there are no people and goods, why can’t this policy be revised? Why can't the system be improved?
Policy on refunds and non-returns
I really can't understand the existence of refunds and non-returns. I have encountered countless orders recently, and I have made various unreasonable reasons for refunds and non-refunds. I bought the wrong ones, and said that there are functional problems, and none of them are buyers who cannot be contacted. , I don’t know what the original intention of the platform is, but such a system really affects sellers, and there are no people and goods, why can’t this policy be revised? Why can't the system be improved?
2 respuestas
Seller_z3XfkorVSmnEY
Some items (like some consumables) are not eligible fore returns. But, Amazon is ok with giving buyers refunds for these items.
Amazon's policies and rules are in their best interest -- not necessarily in what we as sellers think is our best interest. Amazon needs to keep buyers happy. Because if they don't, sales go down.
Dominic_Amazon
Hi @Seller_RGkw1AIWlErOL,
Dominic from Amazon here, happy to help. This page provides all the necessary information on Returns and Refunds. I have added a bit below about refunds.
You must issue a refund either after a product is returned or when you are allowing the buyer to keep the product (return less refund).
Important: Once you receive a return, we expect you to process a refund to the buyer within two business days. If you fail to do so, Amazon reserves the right to refund the buyer and charge the amount to your seller account.
Before you issue a refund for a return request, consider the following:
After you authorize a return request, we strongly advise that you wait until you receive the item back from the buyer before you issue a refund. If you allow the buyer to keep or discard the item, you would issue the refund without waiting for the return.
If the buyer returns the item to you damaged or in a condition that is different from the condition in which you sent it, you have the option to issue a partial refund. If you decide to issue a partial refund, we recommend explaining this to the buyer in advance to help avoid misunderstanding or a possible A-to-z Guarantee claim.
If you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.
You may occasionally want to compensate a buyer in addition to refunding basic order costs. Refer to Issue Concessions.
You can issue refunds in full or in part in Manage orders. Refer to Issue refunds and concessions for seller-fulfilled orders for more information.
To avoid a negative customer experience, actively monitor the refund to ensure that it is issued to the buyer in a timely manner.
Best,
Dominic
