Vine program
Hi,
I'm a new seller on Amazon and when I initially launched my (only one) product, I opted for the two free Vine reviewers and I only received one review. When I tried to opt for (up to) 30 reviews, I was told I am not eligible because I had already picked the basic level. You can only make one choice and that is it! I am really in need to additional reviews and I don't think it's fair that I have lost that chance because I am brand new seller and didn't know. Is there any way to appeal my case to be able to upgrade to that level of Vine program?
Vine program
Hi,
I'm a new seller on Amazon and when I initially launched my (only one) product, I opted for the two free Vine reviewers and I only received one review. When I tried to opt for (up to) 30 reviews, I was told I am not eligible because I had already picked the basic level. You can only make one choice and that is it! I am really in need to additional reviews and I don't think it's fair that I have lost that chance because I am brand new seller and didn't know. Is there any way to appeal my case to be able to upgrade to that level of Vine program?
2 respuestas
Seller_i6S8knzW6zU6Z
Hi @Seller_al2iXmzSilPVZ,
Unfortunately, Amazon's policy on this is quite clear. In the Vine FAQ here (under "What are the product eligibility criteria"), it states: "You can enroll an ASIN in Vine only once in its lifetime, meaning you cannot re-enroll the ASIN or any other variation of the parent ASIN after cancelling an initial enrollment with at least one claimed unit."
Since you've already received one review through the basic tier, this means your product has had a claimed unit and can't be re-enrolled. I've checked through the help documentation, but I'm afraid there isn't any mention of an appeal process for this particular situation.
Hope this helps explain the situation, even though it's probably not the answer you were hoping for!
Cooper_Amazon
Good Evening @Seller_al2iXmzSilPVZ,
It looks like you were able to get an answer to your question from one of our helpful sellers here on the forums, @Seller_i6S8knzW6zU6Z.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.
Please let us know if we can further assist you or you may always contact Selling Partner Support with inquiries at anytime. Have a wonderful rest of the week.
Sincerely, Cooper_Amazon
