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Seller_YehskRBUNG8lC

Suspended account before I even started

My account has been suspended, and I don’t understand why.
I just passed the verification process, and I verified my card 10 times, plus Amazon charged me a £30 fee.

But still, it shows that:

foto

My card seems fine:

foto

But my account looks like this:

foto

And because of the suspension, I cannot chat to speak with someone.
When I choose to get support, I cannot submit the appeal because my account is suspended.
When I choose to Get help with my appeal from Account Health Support
I gat this message:

foto

I can’t call anyone, I can’t email anyone but I still paid the fee.

Fun fact, once when I logged on my case( I have done it a few times ) I got this message:

It’s not a easy start, that’s for sure, even here I cant upload images to show my problem
because I got this message:

136 visitas
24 respuestas
00
Responder
user profile
Seller_YehskRBUNG8lC

Suspended account before I even started

My account has been suspended, and I don’t understand why.
I just passed the verification process, and I verified my card 10 times, plus Amazon charged me a £30 fee.

But still, it shows that:

foto

My card seems fine:

foto

But my account looks like this:

foto

And because of the suspension, I cannot chat to speak with someone.
When I choose to get support, I cannot submit the appeal because my account is suspended.
When I choose to Get help with my appeal from Account Health Support
I gat this message:

foto

I can’t call anyone, I can’t email anyone but I still paid the fee.

Fun fact, once when I logged on my case( I have done it a few times ) I got this message:

It’s not a easy start, that’s for sure, even here I cant upload images to show my problem
because I got this message:

00
136 visitas
24 respuestas
Responder
24 respuestas
user profile
Seller_DROodOAYHftnc
En respuesta a la entrada de Seller_YehskRBUNG8lC

ALL newly registered accounts are deactivated whilst they check and verify all the info you have provided, both personal and business - which obviously takes time.
You have paid £30 because you obviously signed up to the Professional selling plan.
You can downgrade so no more fees are paid until you are able to sell.
Go to Settings - Account Info - Your Services - manage.
You can request a refund of unused fees by opening a case with seller support, but that is at the discretion of amazon.

Do you intend to buy items to sell on for profit. If so, have you registered with HMRC as self-employed, probably sole-trader ? That is one of the first things you must do.

10
user profile
Seller_pKdF0dnvoraDu
En respuesta a la entrada de Seller_YehskRBUNG8lC

Hello @PrintStock,

Virgil here to assist.

We understand your account was deactivated and your card is being charged even though you’ve passed the verification.

My goal is to give you further guidance on the next steps.

When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorise a charge for a small amount; Amazon will not actually make the charge. We will complete the authorisation process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorisation may or may not show up as a pending charge. The authorisation should disappear from your credit card statement in 3-5 working days, subject to your financial institution’s policies.

A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiry date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number that you entered should match the number on your credit card.
  • The billing address that you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiry date should be at least six months from when you add the card.
  • The card holder’s name that you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have an adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email or token.

For more details please refer our Seller Credit Card FAQs

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance.

If you have tried at least two different credit cards that meet the requirements above and all of them were denied, kindly contact our Partner Team for assistance.

Thank you @JillyB1 for your valuable inputs.

Furthermore, we would request you to kindly post your performance notification email sent to your registered email address, pertaining to the deactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Best Regards,
Virgil.

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

My account is still suspended. I can’t get any help because my account is suspended. When I raise the case is immediately resolved, and I get the message that this is not the right channel. I have added another card, and it’s active, so I have two active cards now. This is the second month when I have paid the seller fees regardless to account suspension. I can’t call anyone. I can’t use the chat or even email anyone. So how can I get this resolved?

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

Sorry, what do you mean?

00
user profile
Seller_YehskRBUNG8lC

Suspended account before I even started

My account has been suspended, and I don’t understand why.
I just passed the verification process, and I verified my card 10 times, plus Amazon charged me a £30 fee.

But still, it shows that:

foto

My card seems fine:

foto

But my account looks like this:

foto

And because of the suspension, I cannot chat to speak with someone.
When I choose to get support, I cannot submit the appeal because my account is suspended.
When I choose to Get help with my appeal from Account Health Support
I gat this message:

foto

I can’t call anyone, I can’t email anyone but I still paid the fee.

Fun fact, once when I logged on my case( I have done it a few times ) I got this message:

It’s not a easy start, that’s for sure, even here I cant upload images to show my problem
because I got this message:

136 visitas
24 respuestas
00
Responder
user profile
Seller_YehskRBUNG8lC

Suspended account before I even started

My account has been suspended, and I don’t understand why.
I just passed the verification process, and I verified my card 10 times, plus Amazon charged me a £30 fee.

But still, it shows that:

foto

My card seems fine:

foto

But my account looks like this:

foto

And because of the suspension, I cannot chat to speak with someone.
When I choose to get support, I cannot submit the appeal because my account is suspended.
When I choose to Get help with my appeal from Account Health Support
I gat this message:

foto

I can’t call anyone, I can’t email anyone but I still paid the fee.

Fun fact, once when I logged on my case( I have done it a few times ) I got this message:

It’s not a easy start, that’s for sure, even here I cant upload images to show my problem
because I got this message:

00
136 visitas
24 respuestas
Responder
user profile

Suspended account before I even started

de Seller_YehskRBUNG8lC

My account has been suspended, and I don’t understand why.
I just passed the verification process, and I verified my card 10 times, plus Amazon charged me a £30 fee.

But still, it shows that:

foto

My card seems fine:

foto

But my account looks like this:

foto

And because of the suspension, I cannot chat to speak with someone.
When I choose to get support, I cannot submit the appeal because my account is suspended.
When I choose to Get help with my appeal from Account Health Support
I gat this message:

foto

I can’t call anyone, I can’t email anyone but I still paid the fee.

Fun fact, once when I logged on my case( I have done it a few times ) I got this message:

It’s not a easy start, that’s for sure, even here I cant upload images to show my problem
because I got this message:

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user profile
Seller_DROodOAYHftnc
En respuesta a la entrada de Seller_YehskRBUNG8lC

ALL newly registered accounts are deactivated whilst they check and verify all the info you have provided, both personal and business - which obviously takes time.
You have paid £30 because you obviously signed up to the Professional selling plan.
You can downgrade so no more fees are paid until you are able to sell.
Go to Settings - Account Info - Your Services - manage.
You can request a refund of unused fees by opening a case with seller support, but that is at the discretion of amazon.

Do you intend to buy items to sell on for profit. If so, have you registered with HMRC as self-employed, probably sole-trader ? That is one of the first things you must do.

10
user profile
Seller_pKdF0dnvoraDu
En respuesta a la entrada de Seller_YehskRBUNG8lC

Hello @PrintStock,

Virgil here to assist.

We understand your account was deactivated and your card is being charged even though you’ve passed the verification.

My goal is to give you further guidance on the next steps.

When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorise a charge for a small amount; Amazon will not actually make the charge. We will complete the authorisation process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorisation may or may not show up as a pending charge. The authorisation should disappear from your credit card statement in 3-5 working days, subject to your financial institution’s policies.

A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiry date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number that you entered should match the number on your credit card.
  • The billing address that you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiry date should be at least six months from when you add the card.
  • The card holder’s name that you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have an adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email or token.

For more details please refer our Seller Credit Card FAQs

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance.

If you have tried at least two different credit cards that meet the requirements above and all of them were denied, kindly contact our Partner Team for assistance.

Thank you @JillyB1 for your valuable inputs.

Furthermore, we would request you to kindly post your performance notification email sent to your registered email address, pertaining to the deactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Best Regards,
Virgil.

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

My account is still suspended. I can’t get any help because my account is suspended. When I raise the case is immediately resolved, and I get the message that this is not the right channel. I have added another card, and it’s active, so I have two active cards now. This is the second month when I have paid the seller fees regardless to account suspension. I can’t call anyone. I can’t use the chat or even email anyone. So how can I get this resolved?

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

Sorry, what do you mean?

00
user profile
Seller_DROodOAYHftnc
En respuesta a la entrada de Seller_YehskRBUNG8lC

ALL newly registered accounts are deactivated whilst they check and verify all the info you have provided, both personal and business - which obviously takes time.
You have paid £30 because you obviously signed up to the Professional selling plan.
You can downgrade so no more fees are paid until you are able to sell.
Go to Settings - Account Info - Your Services - manage.
You can request a refund of unused fees by opening a case with seller support, but that is at the discretion of amazon.

Do you intend to buy items to sell on for profit. If so, have you registered with HMRC as self-employed, probably sole-trader ? That is one of the first things you must do.

10
user profile
Seller_DROodOAYHftnc
En respuesta a la entrada de Seller_YehskRBUNG8lC

ALL newly registered accounts are deactivated whilst they check and verify all the info you have provided, both personal and business - which obviously takes time.
You have paid £30 because you obviously signed up to the Professional selling plan.
You can downgrade so no more fees are paid until you are able to sell.
Go to Settings - Account Info - Your Services - manage.
You can request a refund of unused fees by opening a case with seller support, but that is at the discretion of amazon.

Do you intend to buy items to sell on for profit. If so, have you registered with HMRC as self-employed, probably sole-trader ? That is one of the first things you must do.

10
Responder
user profile
Seller_pKdF0dnvoraDu
En respuesta a la entrada de Seller_YehskRBUNG8lC

Hello @PrintStock,

Virgil here to assist.

We understand your account was deactivated and your card is being charged even though you’ve passed the verification.

My goal is to give you further guidance on the next steps.

When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorise a charge for a small amount; Amazon will not actually make the charge. We will complete the authorisation process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorisation may or may not show up as a pending charge. The authorisation should disappear from your credit card statement in 3-5 working days, subject to your financial institution’s policies.

A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiry date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number that you entered should match the number on your credit card.
  • The billing address that you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiry date should be at least six months from when you add the card.
  • The card holder’s name that you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have an adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email or token.

For more details please refer our Seller Credit Card FAQs

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance.

If you have tried at least two different credit cards that meet the requirements above and all of them were denied, kindly contact our Partner Team for assistance.

Thank you @JillyB1 for your valuable inputs.

Furthermore, we would request you to kindly post your performance notification email sent to your registered email address, pertaining to the deactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Best Regards,
Virgil.

00
user profile
Seller_pKdF0dnvoraDu
En respuesta a la entrada de Seller_YehskRBUNG8lC

Hello @PrintStock,

Virgil here to assist.

We understand your account was deactivated and your card is being charged even though you’ve passed the verification.

My goal is to give you further guidance on the next steps.

When you enter a new card or assign a previously added card to a store, Amazon may ask your financial institution to authorise a charge for a small amount; Amazon will not actually make the charge. We will complete the authorisation process for all Amazon stores where you are registered to sell. Depending on your financial institution, the authorisation may or may not show up as a pending charge. The authorisation should disappear from your credit card statement in 3-5 working days, subject to your financial institution’s policies.

A verification failure can occur on a card that has worked in the past if the card is close to or has passed its expiry date, or additional changes or restrictions are applied to the card by its financial institution or the card owner. For example, you might have updated your billing address, or your bank decided to not honour the usage of your card on Amazon. We recommend trying a different card or contacting your financial institution for assistance.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number that you entered should match the number on your credit card.
  • The billing address that you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiry date should be at least six months from when you add the card.
  • The card holder’s name that you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have an adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email or token.

For more details please refer our Seller Credit Card FAQs

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance.

If you have tried at least two different credit cards that meet the requirements above and all of them were denied, kindly contact our Partner Team for assistance.

Thank you @JillyB1 for your valuable inputs.

Furthermore, we would request you to kindly post your performance notification email sent to your registered email address, pertaining to the deactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Best Regards,
Virgil.

00
Responder
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

My account is still suspended. I can’t get any help because my account is suspended. When I raise the case is immediately resolved, and I get the message that this is not the right channel. I have added another card, and it’s active, so I have two active cards now. This is the second month when I have paid the seller fees regardless to account suspension. I can’t call anyone. I can’t use the chat or even email anyone. So how can I get this resolved?

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

My account is still suspended. I can’t get any help because my account is suspended. When I raise the case is immediately resolved, and I get the message that this is not the right channel. I have added another card, and it’s active, so I have two active cards now. This is the second month when I have paid the seller fees regardless to account suspension. I can’t call anyone. I can’t use the chat or even email anyone. So how can I get this resolved?

00
Responder
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

Sorry, what do you mean?

00
user profile
Seller_YehskRBUNG8lC
En respuesta a la entrada de Seller_YehskRBUNG8lC

Sorry, what do you mean?

00
Responder