Unable to login into our admin account for Seller Central
Hello folks,
Reaching out as running out of options - seller support has not been of help so far.
We are currently unable to log into our main user account [the master access/ admin account], we get the 'The credentials you provided were incorrect. Check them and try again' error message. The credentials are of course correct. As we are able to access our account via our secondary accesses still, we raised a ticket and have back and forth with seller support, who have done a credentials re-set, without any luck. Our support ticket is now stuck in a limbo - whenever we chase, we're told that there are currently no updates and that they will get back to us.
This is very challenging as without our master access, we are unable to re-verify our account and resume selling.
Any support would be greatly appreciated!
Ticket number for reference: ID 10715415342
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon@Ash_AMZ@Spencer_Amazon@Sakura_Amazon_@Abella_AMZ@Sarah_Amzn@Ezra_Amazon@JiAlex_Amazon
Unable to login into our admin account for Seller Central
Hello folks,
Reaching out as running out of options - seller support has not been of help so far.
We are currently unable to log into our main user account [the master access/ admin account], we get the 'The credentials you provided were incorrect. Check them and try again' error message. The credentials are of course correct. As we are able to access our account via our secondary accesses still, we raised a ticket and have back and forth with seller support, who have done a credentials re-set, without any luck. Our support ticket is now stuck in a limbo - whenever we chase, we're told that there are currently no updates and that they will get back to us.
This is very challenging as without our master access, we are unable to re-verify our account and resume selling.
Any support would be greatly appreciated!
Ticket number for reference: ID 10715415342
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon@Ash_AMZ@Spencer_Amazon@Sakura_Amazon_@Abella_AMZ@Sarah_Amzn@Ezra_Amazon@JiAlex_Amazon
2 respuestas
Seller_08QlcrU326Nqr
Hi Everyone,
Can anyone help?
@Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Sarah_Amzn @Ezra_Amazon @JiAlex_Amazon
Sarah_Amzn
Hello @Seller_08QlcrU326Nqr,
Welcome to the Forums!
This is Sarah with Amazon.
I contacted the partner team and they have reached out to you through Case ID 10801514732.
Please continue working directly with them to resolve this issue.
Kind regards,
Sarah.
