Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)
We have few products that got sold for $20 that the price of the actual product was $129.
This never happened in the last 9 years. We have few orders with same issue.
Listed price $129. minimum price $69 high price 159
got sold for $20. No promotion, not automatic pricing nothing.
I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..
Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)
We have few products that got sold for $20 that the price of the actual product was $129.
This never happened in the last 9 years. We have few orders with same issue.
Listed price $129. minimum price $69 high price 159
got sold for $20. No promotion, not automatic pricing nothing.
I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..
5 respuestas
Seller_z3XfkorVSmnEY
Yikes! That's a big difference. Probably not an Amazon funded sale. Make sure you don't have any coupons or promotions running that may have been applied to these items.
I would create a case with seller support and include screen shots showing your minimum pricing and order showing it sold for significantly less. But you probably won't get an answer back before you'd have to ship. I'd be inclined to cancel the orders and say there was a pricing error.
Please come back and tell us how this turns out.
Michelle_Amazon
Hello @Seller_d0ApASZeU8DFb,
Michelle at Amazon here. Do you have a case with Seller Support that you can share with me? If you have not yet contacted Seller Support, start here and let me know if you still need assistance after they have resolved the case.
Regards,
Michelle