Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
imgIniciar sesión
user profile
Seller_d0ApASZeU8DFb

Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)

We have few products that got sold for $20 that the price of the actual product was $129.

This never happened in the last 9 years. We have few orders with same issue.

Listed price $129. minimum price $69 high price 159

got sold for $20. No promotion, not automatic pricing nothing.

I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..

576 visitas
5 respuestas
70
Responder
user profile
Seller_d0ApASZeU8DFb

Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)

We have few products that got sold for $20 that the price of the actual product was $129.

This never happened in the last 9 years. We have few orders with same issue.

Listed price $129. minimum price $69 high price 159

got sold for $20. No promotion, not automatic pricing nothing.

I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..

70
576 visitas
5 respuestas
Responder
5 respuestas
user profile
Seller_z3XfkorVSmnEY
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Yikes! That's a big difference. Probably not an Amazon funded sale. Make sure you don't have any coupons or promotions running that may have been applied to these items.

I would create a case with seller support and include screen shots showing your minimum pricing and order showing it sold for significantly less. But you probably won't get an answer back before you'd have to ship. I'd be inclined to cancel the orders and say there was a pricing error.

Please come back and tell us how this turns out.

30
user profile
Michelle_Amazon
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Hello @Seller_d0ApASZeU8DFb,

Michelle at Amazon here. Do you have a case with Seller Support that you can share with me? If you have not yet contacted Seller Support, start here and let me know if you still need assistance after they have resolved the case.

Regards,

Michelle

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_d0ApASZeU8DFb

Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)

We have few products that got sold for $20 that the price of the actual product was $129.

This never happened in the last 9 years. We have few orders with same issue.

Listed price $129. minimum price $69 high price 159

got sold for $20. No promotion, not automatic pricing nothing.

I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..

576 visitas
5 respuestas
70
Responder
user profile
Seller_d0ApASZeU8DFb

Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)

We have few products that got sold for $20 that the price of the actual product was $129.

This never happened in the last 9 years. We have few orders with same issue.

Listed price $129. minimum price $69 high price 159

got sold for $20. No promotion, not automatic pricing nothing.

I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..

70
576 visitas
5 respuestas
Responder
user profile

Product Sell at lower price than sell price seems like Glitch ( No Promotion, No automated Pricing)

de Seller_d0ApASZeU8DFb

We have few products that got sold for $20 that the price of the actual product was $129.

This never happened in the last 9 years. We have few orders with same issue.

Listed price $129. minimum price $69 high price 159

got sold for $20. No promotion, not automatic pricing nothing.

I wonder if anyone else having this issue. Now if we cancel it, it will affect our metrics..

Etiquetas:Precios
70
576 visitas
5 respuestas
Responder
5 respuestas
5 respuestas
Filtros rápidos
Ordenar por
user profile
Seller_z3XfkorVSmnEY
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Yikes! That's a big difference. Probably not an Amazon funded sale. Make sure you don't have any coupons or promotions running that may have been applied to these items.

I would create a case with seller support and include screen shots showing your minimum pricing and order showing it sold for significantly less. But you probably won't get an answer back before you'd have to ship. I'd be inclined to cancel the orders and say there was a pricing error.

Please come back and tell us how this turns out.

30
user profile
Michelle_Amazon
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Hello @Seller_d0ApASZeU8DFb,

Michelle at Amazon here. Do you have a case with Seller Support that you can share with me? If you have not yet contacted Seller Support, start here and let me know if you still need assistance after they have resolved the case.

Regards,

Michelle

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_z3XfkorVSmnEY
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Yikes! That's a big difference. Probably not an Amazon funded sale. Make sure you don't have any coupons or promotions running that may have been applied to these items.

I would create a case with seller support and include screen shots showing your minimum pricing and order showing it sold for significantly less. But you probably won't get an answer back before you'd have to ship. I'd be inclined to cancel the orders and say there was a pricing error.

Please come back and tell us how this turns out.

30
user profile
Seller_z3XfkorVSmnEY
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Yikes! That's a big difference. Probably not an Amazon funded sale. Make sure you don't have any coupons or promotions running that may have been applied to these items.

I would create a case with seller support and include screen shots showing your minimum pricing and order showing it sold for significantly less. But you probably won't get an answer back before you'd have to ship. I'd be inclined to cancel the orders and say there was a pricing error.

Please come back and tell us how this turns out.

30
Responder
user profile
Michelle_Amazon
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Hello @Seller_d0ApASZeU8DFb,

Michelle at Amazon here. Do you have a case with Seller Support that you can share with me? If you have not yet contacted Seller Support, start here and let me know if you still need assistance after they have resolved the case.

Regards,

Michelle

00
user profile
Michelle_Amazon
En respuesta a la entrada de Seller_d0ApASZeU8DFb

Hello @Seller_d0ApASZeU8DFb,

Michelle at Amazon here. Do you have a case with Seller Support that you can share with me? If you have not yet contacted Seller Support, start here and let me know if you still need assistance after they have resolved the case.

Regards,

Michelle

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad