Section 3, Verified Seller Account US Based, Signup for UK Seller now account has been deactivated
Dear Amazon Support,
Since a week out I've finding solution or wayout for given below issue, being hit by Section 3, now we have to submit details as given below, already submitted utility bill and llc documents but they didn't find enough information, being contacted via call support with they were telling us to reactivate your NL Market Place and copy the evidance and re-submit it to your main US Seller Account for clarification.
Regards
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Hello,
Thank you for submitting your appeal. We have received your submission, but we do not have enough information at this time to reactivate your account.
We are here to help you
Please review the 'Amazon Services Europe Business Solutions Agreement' for more information on our requirements:
https://sellercentral.amazon.nl/gp/help/201190440
If you have any questions about our policies or required information, please contact us:
https://sellercentral.amazon.nl/cu/contact-us
Was your account wrongly deactivated?
If you believe this was done in error, please submit an explanation using the "Reactivate Your Account" button on the banner at the top of the Seller Account Performance page in Seller Central:
https://sellercentral.amazon.nl/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- Why your account has not violated Section 3 of the Amazon Services Europe Business Solutions Agreement.
-- Evidence that your account complies with Section 3 of the Amazon Services Europe Business Solutions Agreement.
To view your account performance, visit the Seller Account Performance page in Seller Central:
https://sellercentral.amazon.nl/performance/dashboard?ref=ah_em_ap
The Seller Account Performance page shows how well your account is performing against the performance metrics and policies needed to sell on Amazon.
Yours sincerely,
Seller performance team
Amazon.nl
Section 3, Verified Seller Account US Based, Signup for UK Seller now account has been deactivated
Dear Amazon Support,
Since a week out I've finding solution or wayout for given below issue, being hit by Section 3, now we have to submit details as given below, already submitted utility bill and llc documents but they didn't find enough information, being contacted via call support with they were telling us to reactivate your NL Market Place and copy the evidance and re-submit it to your main US Seller Account for clarification.
Regards
--------------------------------------------------------------------------------------------------------------------------------------------------
Hello,
Thank you for submitting your appeal. We have received your submission, but we do not have enough information at this time to reactivate your account.
We are here to help you
Please review the 'Amazon Services Europe Business Solutions Agreement' for more information on our requirements:
https://sellercentral.amazon.nl/gp/help/201190440
If you have any questions about our policies or required information, please contact us:
https://sellercentral.amazon.nl/cu/contact-us
Was your account wrongly deactivated?
If you believe this was done in error, please submit an explanation using the "Reactivate Your Account" button on the banner at the top of the Seller Account Performance page in Seller Central:
https://sellercentral.amazon.nl/performance/dashboard?ref=ah_em_ap
Your explanation should include the following information:
-- Why your account has not violated Section 3 of the Amazon Services Europe Business Solutions Agreement.
-- Evidence that your account complies with Section 3 of the Amazon Services Europe Business Solutions Agreement.
To view your account performance, visit the Seller Account Performance page in Seller Central:
https://sellercentral.amazon.nl/performance/dashboard?ref=ah_em_ap
The Seller Account Performance page shows how well your account is performing against the performance metrics and policies needed to sell on Amazon.
Yours sincerely,
Seller performance team
Amazon.nl
10 respuestas
Sarah_Amzn
Hello @Seller_dbAe4nWM9eayF,
I'm Sarah with Amazon.
Thank you for posting on Forums.
I'll transfer your case to the Account Health team to ensure you receive the best possible support.
While your case is being transferred, you're welcome to continue discussing it here in this thread.
Kind regards,
Sarah.
Abella_AMZ
Hello @Seller_dbAe4nWM9eayF,
This is Abella from Amazon to help you with your concerns. Thank you for providing insight into your current account status. My goal is to give you further guidance on the next steps.
It looks like you have verification issues on your selling account.
There must be some information that was missing or not similar to seller central details or the document was not valid.
Can we know what kind of documents have you submitted to team? Does the name and address of documents match the one in Seller central?
Does the documents match the criteria mentioned below:
The documents must be legible, authentic, and unaltered and contain the required information and make sure the above files are in .pdf, .png, or .gif format.
When a bill is rejected it cannot be resubmitted, because it has already been rejected previously. In these cases, there are different bills is dated within the last 90 days that you can submit, such as:
• Piped gas
• Natural gas
• Electricity
• Mobile phone
• Fixed-line phone
• Internet service
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Thanks & Regards,
Abella.
