Insane return shipping billing costs (UPS) - how to dispute?
I need help from Amazon with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS will refuse to do anything about it and will just tell us to speak to Amazon about it.
Amazon reps - please take a look at case # 15904863661 where I am trying to resolve this situation.
Insane return shipping billing costs (UPS) - how to dispute?
I need help from Amazon with the very numerous Insane return shipping cost (UPS) that we've been getting hit with lately. For example this order # 113-4683259-8039432 , we got assessed a $65.15 return shipping cost. The product weighs only a few pounds in reality. The Amazon Transaction Details page says that the "Customer Entered Dimensions" for this product is 52 LBS. I don't see how we ever submitted such a high weight on this listing, but in any case it's extremely overestimated (about 50 LBS higher than the actual product weight). Additionally, the "Carrier Audited Dimensions" is then shown as an even-higher 63 LBS for this part. There is absolutely no way this product is anywhere near the "Customer Entered Dimensions" of 52 LBS or the "Carrier Audited Dimensions" of 63 LBS. What is our recourse to dispute the cost of this shipment? I talked to Amazon Seller Support via Chat today and at the end, they simply told me "Call UPS about it". I have a feeling that UPS will refuse to do anything about it and will just tell us to speak to Amazon about it.
Amazon reps - please take a look at case # 15904863661 where I am trying to resolve this situation.
18 respuestas
Seller_Sram36TnVt73c
Did you get the example product back from the order you cited above?
Also, I believe there is a special UPS number for Amazon-purchased label disputes...hopefully someone can pass it along.
Seller_NRcsAplCDjo30
What is silly to me is why doesn't Amazon send returns via the Amazon trucks? They already bring it to your customers, so why can't they bring a return to your address? It would almost have to be cheaper for Amazon to do this, I would think, especially since we pay that shipping.
Seller_lc338qQYKxO7u
It is possible that this is being charged DIMENSIONAL WEIGHT, not actual weight. Larger packages are charged at a higher weight based on their size. Even boxes that don't seem that large, containing light items can be assessed dimensional weight. The dimensions, if entered incorrectly, could also be the source of the higher shipping charge.
I would assume you would know if this was it, because you would see the same thing happening when you ship items, if you are entering accurate dimensions. All 2 pound packages are not charged the same. Take caution if you are NOT entering correct dimensions when you ship items, because UPS WILL correct them and you will be charged adjusted shipping costs as much as several weeks later.
Seller_GYZrUtJZKkCjd
This is happening across platforms. I shipped an item via EBAY that was 6x6x39 weighed 2lbs and the said my package weighed 440lbs and measured 72X54X30. They took $1619 from me. It took 5 weeks to get my money back. NIGHTMARE. They are doing this on almost every platform.
KJ_Amazon
Hello @Seller_ujsRxnlGg9l9v I reviewed that Case ID and the details for the return shipment.
@Seller_lc338qQYKxO7u provided you with accurate information: the weight for the carrier-audited details for the shipment are the dimensional weights and not the actual weight.
Carriers will use the greater of the actual weight or the dimensional weight when determining shipping rates.
KJ_Amazon
Seller_wnc1pjYEF5ZqF
If you think that's insane, wait 'till you get a $1200 UPS adjustment!
Seller_FaV5Qh0z4BM3s
Did you snap a photo of the label? It may have the actually shipping weight printed on it. You can also view the weight and dimensions on the shipper's own website.
Seller_F2XLbe6UaGwI1
Personally I don't understand why amazon approves customer return dimensions or costs to exceed the initial costs incurred shipping the item. USPS, UPS, Fed Ex all check the entered billing rate against the item they ship and adjust your billing charges accordingly if you try to cheat them, so it wouldn't incentivize sellers to be any less honest with their details. But customers returning a garment of clothing in a 12 x 18 x 7 box they have laying around and charging the bill to our store is more common than you would imagine, and a huge headache when trying to reliably factor costs into return budgets for annual forecasts. If a customer uses a larger shipping product to return the product I don't understand why the customer isn't billed for the difference.
Seller_wnc1pjYEF5ZqF
That's the main reason I stopped using FedEx, everything had an adjustment. I guess UPS isn't much better nowadays, and even USPS started doing it (a few years ago they didn't do adjustments). Just another way to suck us dry, one penny at a time.
Seller_cvtGSiSp8LY0j
All the services have been doing this I had same issue over $1600 in last year...main issue is fedex one rate was showing me $30 then charged me $120 later...and can't get anywhere with them or amazon...look at all of your past shipping adjustments you may find many more like i did it was hundreds...and all of my items are same sizes and weights...
