Manage SAFE-T Claims on the Amazon Seller app
You can now file and manage SAFE-T Claims on the Amazon Seller app for Seller Fulfilled Prime, Amazon Prepaid Return Label, and Customer Service by Amazon.
You can file a SAFE-T Claim if a refund was issued on your behalf and you think that you shouldn’t be held financially responsible, for example, if the buyer returned a damaged item. Before filing a claim, review our SAFE-T reimbursement policies to confirm which orders are eligible, what restrictions apply, and how to file a successful claim.
Go to Manage SAFE-T Claim on the home page of the Amazon Seller app to file a new SAFE-T Claim or track the status of a previous claim. By clicking on a claim, you can open the details page to check the correspondence. You can even reply on a claim or appeal a resolved claim.
Download the Amazon Seller app for Android or iOS.
To access SAFE-T claims, go to Manage SAFE-T Claims.
Manage SAFE-T Claims on the Amazon Seller app
You can now file and manage SAFE-T Claims on the Amazon Seller app for Seller Fulfilled Prime, Amazon Prepaid Return Label, and Customer Service by Amazon.
You can file a SAFE-T Claim if a refund was issued on your behalf and you think that you shouldn’t be held financially responsible, for example, if the buyer returned a damaged item. Before filing a claim, review our SAFE-T reimbursement policies to confirm which orders are eligible, what restrictions apply, and how to file a successful claim.
Go to Manage SAFE-T Claim on the home page of the Amazon Seller app to file a new SAFE-T Claim or track the status of a previous claim. By clicking on a claim, you can open the details page to check the correspondence. You can even reply on a claim or appeal a resolved claim.
Download the Amazon Seller app for Android or iOS.
To access SAFE-T claims, go to Manage SAFE-T Claims.
8 respuestas
Seller_CW0P5hgbsiqWX
I see Amazon still has not created a standardized form for all Safe-T claimants to use.
By not having a standardized form available, this opens the door for the Reviewing Rep to deny the claim. Is this the intended reason, or simply something overlooked by the Sate-T Team Manager.
Personally to me, it makes no difference. It is just another area where the Amazon staff can't seem to get things done right.
Seller_G53rrrmDqxLLo
Safe-T Claims are a JOKE!!!! Jump through hoops, only to have the claim DENIED!!!! I gave up wasting my time!!!!
Seller_UHVnOVHF8YpEx
What would be great is actually assisting sellers when a bogus Safe-T-Claim happens, instead of just automatically granting the buyer the claim right when they file it.
Seller_08TZq9sOIaGvv
Android
If you do not see "Manage SAFE-T Claim on the home page of the Amazon Seller app"
-Solved. You must log off and then log back into the app.
Seller_MXXlfySZ18Ozh
Why does it matter if we can file it on the app if the SAFE-T process and policies are themselves broken?
Amazon automatically approves returns.
Amazon automatically grants refunds, most often at first scan and before returned items are received.
Amazon has essentially automated denial of SAFE-T claims through use of quotas & hiring practices which ensure most are not actually reviewed before a decision.
Even when sellers take the time to appeal the initial denial, the same (essentially automatic) responses are generated. regardless of reason:
1. Granting a small reimbursement to cover postage.
2. Denial of further reimbursement because of postage reimbursement.
3. Granting another slightly larger "restocking fee" reimbursement (even when item(s) are not received or destroyed) of around 20-25% of the total amount.
4. Denial of further reimbursement because of previously approved reimbursements.
5. Approval of another "restocking fee" reimbursement (even when item(s) are not received or destroyed) which brings the total to approximately 50% of the purchase price.
6. Denial of any further reimbursement regardless of reason or case details.
Amazon's SAFE-T reimbursement policy currently maxes out at 50% regardless of reason, even in cases of blatant fraud and abuse.
SAFE-T associates will not report customer fraud to an investigative department.
SAFE-T associates will not escalate to a supervisor no matter how many times they're asked.
"Seller Support" will not escalate a SAFE-T claim, put you in touch with supervisors for the department or otherwise address situations involving returns & refunds. They claim they are restricted from doing so.
Fraud involving returns is rampant on Amazon. Amazon is well aware that there are videos & other sources online (several with hundreds of thousands of views) which show people step-by-step how to commit this type of fraud.
It's become so common & socially acceptable that 3 different people have, unprompted, mentioned returning things to Amazon in this way in casual conversations I've had in the past week. (false reason code to get free shipping, 'borrowing' items to use for an event, ordering new & returning an older, damaged or mostly consumed product).
Yet not only is Amazon apparently not doing anything to combat this fraud to an extent that it's actively encouraging it, they're making it increasingly difficult to report and putting the financial burden of this normalized fraud on sellers.
But at least now sellers can get the same poor treatment on the mobile app.
Seller_4J3c7VLUYtyJQ
Will Amazon actually grant any of the Safe-T claims or will they just keep asking for an invoice that was already provided on the case 15 times? It's pathetic, your fraud customers could literally admit to stealing from us and the Safe-T claims team would still find a way to deny the appeal.
ABSOLUTELY DISGUSTING how you treat your "partners."
