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Seller_NmFQpxuHyBFmD

featured offer

I have opened a case regarding the absence of the featured offer on my listings. All I am getting from "seller support" are the usual "canned" replies. I am a 15 year small professional fbm seller and have consistently been featured in the "buy box". Nothing has changed, but listings have not been featured for many weeks. Other sellers are featured with lower ratings and shipping times. I am seeing Rose-Amazon on other posts and wondering how to contact her for help.

594 visitas
16 respuestas
Crear y gestionar listings
Etiquetas:Listings, Oferta destacada, Oferta destacada
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Seller_NmFQpxuHyBFmD

featured offer

I have opened a case regarding the absence of the featured offer on my listings. All I am getting from "seller support" are the usual "canned" replies. I am a 15 year small professional fbm seller and have consistently been featured in the "buy box". Nothing has changed, but listings have not been featured for many weeks. Other sellers are featured with lower ratings and shipping times. I am seeing Rose-Amazon on other posts and wondering how to contact her for help.

Crear y gestionar listings
Etiquetas:Listings, Oferta destacada, Oferta destacada
30
594 visitas
16 respuestas
Responder
16 respuestas
user profile
Seller_nRFmxiQg4EGrw
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

I had a similar issue in the spring; found out that it's been a common thing for the last year or so; people seemingly randomly lose FOE for no apparent reason; then 4-5 weeks later, with no apparent change in anything else, it suddenly comes back. Hopefully for you it will happen soon.

I opened a case for mine; took a few days, and the response was basically "Your items are not FOE because they are not FOE", then some suggestions to ensure being eligible, some of which were downright lies ("FBA items are always FOE"; then why do all of my FBA offers show "inelibible"?)

It's frustrating, and expensive. Fingers crossed that you'll get it back very soon. Keep us posted with any updates, especially if you get any real answers from SS or a mod.

30
user profile
Seller_Bj4mtabjA2xW0
En respuesta a la entrada de Seller_NmFQpxuHyBFmD
Se ha eliminado esta publicación
00
user profile
Glenn_Amazon
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Greetings @Seller_NmFQpxuHyBFmD,

Thank you for reaching out with your concerns. In general Amazon does not share any specific information on why a product is or is not Featured Offer Eligible however if you provide your most recent Seller Support case I can request a review of your Eligibility. Please note I won't be able to share any specific results but I can ensure it was reviewed by the appropriate team. Additionally, Amazon does not guarantee Featured Offer Eligibility or the winning the Featured Offer for any seller.

Thank you for your understanding.

-Glenn

20
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Just curious, How is it that you expect to make any money selling books that have over 1000 other sellers on the listings?

02
user profile
Seller_JQA0LS2jEKNRS
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

{Edited to remove personal information and solicitation. Please do not attempt to solicit other sellers or direct to communication outside the Seller Forums. Violations of this policy may result in the loss of Forums Permissions. - Amazon Seller Forums Community Manager }

02
user profile
Seller_vY5ydakJefoci
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Me to 11ASINs out 31ASINs have buybox lost to 0-1%from Aug26th,, and some more later..

Now 5ASINs have returned over 1% but still very low.

No violation, good performance, same price with other competitors' price, inventory is available.

Featured Offer[Buybox] of all ASINs are eligible though, they have 0-1%

Amazon reject to explain,, I think Seller central team does not know the solution.

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_NmFQpxuHyBFmD

featured offer

I have opened a case regarding the absence of the featured offer on my listings. All I am getting from "seller support" are the usual "canned" replies. I am a 15 year small professional fbm seller and have consistently been featured in the "buy box". Nothing has changed, but listings have not been featured for many weeks. Other sellers are featured with lower ratings and shipping times. I am seeing Rose-Amazon on other posts and wondering how to contact her for help.

594 visitas
16 respuestas
Crear y gestionar listings
Etiquetas:Listings, Oferta destacada, Oferta destacada
30
Responder
user profile
Seller_NmFQpxuHyBFmD

featured offer

I have opened a case regarding the absence of the featured offer on my listings. All I am getting from "seller support" are the usual "canned" replies. I am a 15 year small professional fbm seller and have consistently been featured in the "buy box". Nothing has changed, but listings have not been featured for many weeks. Other sellers are featured with lower ratings and shipping times. I am seeing Rose-Amazon on other posts and wondering how to contact her for help.

Crear y gestionar listings
Etiquetas:Listings, Oferta destacada, Oferta destacada
30
594 visitas
16 respuestas
Responder
user profile

featured offer

de Seller_NmFQpxuHyBFmD

I have opened a case regarding the absence of the featured offer on my listings. All I am getting from "seller support" are the usual "canned" replies. I am a 15 year small professional fbm seller and have consistently been featured in the "buy box". Nothing has changed, but listings have not been featured for many weeks. Other sellers are featured with lower ratings and shipping times. I am seeing Rose-Amazon on other posts and wondering how to contact her for help.

Crear y gestionar listings
Etiquetas:Listings, Oferta destacada, Oferta destacada
30
594 visitas
16 respuestas
Responder
16 respuestas
16 respuestas
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user profile
Seller_nRFmxiQg4EGrw
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

I had a similar issue in the spring; found out that it's been a common thing for the last year or so; people seemingly randomly lose FOE for no apparent reason; then 4-5 weeks later, with no apparent change in anything else, it suddenly comes back. Hopefully for you it will happen soon.

I opened a case for mine; took a few days, and the response was basically "Your items are not FOE because they are not FOE", then some suggestions to ensure being eligible, some of which were downright lies ("FBA items are always FOE"; then why do all of my FBA offers show "inelibible"?)

It's frustrating, and expensive. Fingers crossed that you'll get it back very soon. Keep us posted with any updates, especially if you get any real answers from SS or a mod.

30
user profile
Seller_Bj4mtabjA2xW0
En respuesta a la entrada de Seller_NmFQpxuHyBFmD
Se ha eliminado esta publicación
00
user profile
Glenn_Amazon
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Greetings @Seller_NmFQpxuHyBFmD,

Thank you for reaching out with your concerns. In general Amazon does not share any specific information on why a product is or is not Featured Offer Eligible however if you provide your most recent Seller Support case I can request a review of your Eligibility. Please note I won't be able to share any specific results but I can ensure it was reviewed by the appropriate team. Additionally, Amazon does not guarantee Featured Offer Eligibility or the winning the Featured Offer for any seller.

Thank you for your understanding.

-Glenn

20
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Just curious, How is it that you expect to make any money selling books that have over 1000 other sellers on the listings?

02
user profile
Seller_JQA0LS2jEKNRS
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

{Edited to remove personal information and solicitation. Please do not attempt to solicit other sellers or direct to communication outside the Seller Forums. Violations of this policy may result in the loss of Forums Permissions. - Amazon Seller Forums Community Manager }

02
user profile
Seller_vY5ydakJefoci
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Me to 11ASINs out 31ASINs have buybox lost to 0-1%from Aug26th,, and some more later..

Now 5ASINs have returned over 1% but still very low.

No violation, good performance, same price with other competitors' price, inventory is available.

Featured Offer[Buybox] of all ASINs are eligible though, they have 0-1%

Amazon reject to explain,, I think Seller central team does not know the solution.

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_nRFmxiQg4EGrw
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

I had a similar issue in the spring; found out that it's been a common thing for the last year or so; people seemingly randomly lose FOE for no apparent reason; then 4-5 weeks later, with no apparent change in anything else, it suddenly comes back. Hopefully for you it will happen soon.

I opened a case for mine; took a few days, and the response was basically "Your items are not FOE because they are not FOE", then some suggestions to ensure being eligible, some of which were downright lies ("FBA items are always FOE"; then why do all of my FBA offers show "inelibible"?)

It's frustrating, and expensive. Fingers crossed that you'll get it back very soon. Keep us posted with any updates, especially if you get any real answers from SS or a mod.

30
user profile
Seller_nRFmxiQg4EGrw
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

I had a similar issue in the spring; found out that it's been a common thing for the last year or so; people seemingly randomly lose FOE for no apparent reason; then 4-5 weeks later, with no apparent change in anything else, it suddenly comes back. Hopefully for you it will happen soon.

I opened a case for mine; took a few days, and the response was basically "Your items are not FOE because they are not FOE", then some suggestions to ensure being eligible, some of which were downright lies ("FBA items are always FOE"; then why do all of my FBA offers show "inelibible"?)

It's frustrating, and expensive. Fingers crossed that you'll get it back very soon. Keep us posted with any updates, especially if you get any real answers from SS or a mod.

30
Responder
user profile
Seller_Bj4mtabjA2xW0
En respuesta a la entrada de Seller_NmFQpxuHyBFmD
Se ha eliminado esta publicación
00
user profile
Seller_Bj4mtabjA2xW0
En respuesta a la entrada de Seller_NmFQpxuHyBFmD
Se ha eliminado esta publicación
00
Responder
user profile
Glenn_Amazon
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Greetings @Seller_NmFQpxuHyBFmD,

Thank you for reaching out with your concerns. In general Amazon does not share any specific information on why a product is or is not Featured Offer Eligible however if you provide your most recent Seller Support case I can request a review of your Eligibility. Please note I won't be able to share any specific results but I can ensure it was reviewed by the appropriate team. Additionally, Amazon does not guarantee Featured Offer Eligibility or the winning the Featured Offer for any seller.

Thank you for your understanding.

-Glenn

20
user profile
Glenn_Amazon
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Greetings @Seller_NmFQpxuHyBFmD,

Thank you for reaching out with your concerns. In general Amazon does not share any specific information on why a product is or is not Featured Offer Eligible however if you provide your most recent Seller Support case I can request a review of your Eligibility. Please note I won't be able to share any specific results but I can ensure it was reviewed by the appropriate team. Additionally, Amazon does not guarantee Featured Offer Eligibility or the winning the Featured Offer for any seller.

Thank you for your understanding.

-Glenn

20
Responder
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Just curious, How is it that you expect to make any money selling books that have over 1000 other sellers on the listings?

02
user profile
Seller_Qbd0RsfZFEZBY
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Just curious, How is it that you expect to make any money selling books that have over 1000 other sellers on the listings?

02
Responder
user profile
Seller_JQA0LS2jEKNRS
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

{Edited to remove personal information and solicitation. Please do not attempt to solicit other sellers or direct to communication outside the Seller Forums. Violations of this policy may result in the loss of Forums Permissions. - Amazon Seller Forums Community Manager }

02
user profile
Seller_JQA0LS2jEKNRS
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

{Edited to remove personal information and solicitation. Please do not attempt to solicit other sellers or direct to communication outside the Seller Forums. Violations of this policy may result in the loss of Forums Permissions. - Amazon Seller Forums Community Manager }

02
Responder
user profile
Seller_vY5ydakJefoci
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Me to 11ASINs out 31ASINs have buybox lost to 0-1%from Aug26th,, and some more later..

Now 5ASINs have returned over 1% but still very low.

No violation, good performance, same price with other competitors' price, inventory is available.

Featured Offer[Buybox] of all ASINs are eligible though, they have 0-1%

Amazon reject to explain,, I think Seller central team does not know the solution.

00
user profile
Seller_vY5ydakJefoci
En respuesta a la entrada de Seller_NmFQpxuHyBFmD

Me to 11ASINs out 31ASINs have buybox lost to 0-1%from Aug26th,, and some more later..

Now 5ASINs have returned over 1% but still very low.

No violation, good performance, same price with other competitors' price, inventory is available.

Featured Offer[Buybox] of all ASINs are eligible though, they have 0-1%

Amazon reject to explain,, I think Seller central team does not know the solution.

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad