Cannot find my US and Canada stores!! URGET HELP !!
Hi Amazon Support Team,
My account was locked temporarily, but after restoration I am not able to see Canada & US Marketplaces which are my primary marketplace to sell. Need Urgent Help !!!
Regards,
Cannot find my US and Canada stores!! URGET HELP !!
Hi Amazon Support Team,
My account was locked temporarily, but after restoration I am not able to see Canada & US Marketplaces which are my primary marketplace to sell. Need Urgent Help !!!
Regards,
13 respuestas
Seller_ZVAz3d5lZuGid
You have now opened 3 threads for the same issue, which technically is against forum guidelines.
As I said in my previous reply on your earlier thread, this is NOT Amazon Support Team. You need to open a case with Seller Support via 'Help' (top right). Maybe try asking on the US/Canada forum. Do you sell on UK ?
Julia_Amzn
Hello @Seller_QlbBEoBH3hjnZ,
Welcome to the UK Seller Forums.
I will close two other thread you have created as duplicates and let´s continue communication in this thread.
I will check the status of your account and come back with details.
Did you check Seller Central -> Performance -> Performance notifications?
What does the last communication say?
Kind regards,
Julia.
Seller_yk3kzHpjMMa4B
Hello @Seller_QlbBEoBH3hjnZ,
I am Mary from Amazon, here to assist you.
Thank you @Seller_ZVAz3d5lZuGid for your valuable inputs.
With all the above information that you have posted I understand that you need help in getting your account reactivated.
It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in appeal and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
As you stated that you not able to access to your Canada and US marketplaces I would request you to kindly check the performance notification. We would like to help you with more information, if you could provide us the original performance notification that you have received with the reason, for the account deactivation and the latest performance notification on your selling account.
You can find the detailed information by following the below pathway
Seller central > Performance Tab > Performance notifications
This will give us more clarity on the problem so we can help you better.
You can also view our policy pages to understand how you can address these violations.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
